TOMMY A. LUNETTA
Mesa, AZ Mobile: 480-***-**** Email: admyf9@r.postjobfree.com linkedin.com/in/tommy-lunetta-01952b13/
Results-Driven, Goal-Focused Solutions Engineer
Agile/DevOps Training & Coaching Infrastructure/Application Architecture Solutions Engineer AWS/Cloud Solutions
Experienced enterprise engineer and technology enthusiast with a passion for building relationships and leveraging data management solutions to provide an exceptional and automated end-user experience.
Effective communicator, skilled at translating architectural goals into actionable project roadmaps.
Globally-focused technology professional familiar with cloud-based solutions delivery; able to communicate complex technical information to non-technical C-suite stakeholders and key decision makers.
Areas of Expertise
Workplace Technology Infrastructure Operations ITIL Service & Critical Incident Management Cloud Solutions & Integrations AWS Cloud Service Delivery & Customer Satisfaction Team Management System Automation Continuous Improvement Process Redesign & Improvement Project Management Cloud Solutions System Automation Collaboration
Professional Experience
Nationwide Insurance Company 2014 to 2020
Solutions Engineer (2015 to 2020)
Promoted to build enterprise infrastructure capabilities aligned with future-facing corporate vision. Automated systems and processes by introducing cloud solutions and agile capabilities. Championed cloud-native solutions across the enterprise.
Select Highlights:
Migrated flagship applications to the cloud as member of cross-functional Cloud Matrix team.
Delivered over $200K in savings after leading team training initiative to quickly upskill entire team.
Supported over 150 troubleshooting initiatives.
Collaborated cross-functionally with 200 associates during enterprise AWS migration.
Built work group for Scottsdale team, delivering full visibility to team efforts and volume, creating increased transparency around needs and accomplishments.
Led Scottsdale AWS (Agile) migration as lead solution engineer.
Led team upskilling efforts on coding initiatives and created new understanding of how GitHub and AWS worked, enabling team independence and higher efficiency.
Engaged Database engineers to deliver team training on RDS SQL requirements and brought in AWS Pro Service vendors to assist in the training.
Aligned Request and Response team with proper resources by leveraging experience as solutions engineer, closing the knowledge gap by understanding unique perspectives.
Deployed “swarm method” during troubleshooting efforts, engaging all primary resources in discussions around root cause and potential solutions delivery.
Tactic led to minimal downtime and eliminated communication break down over emails and chats.
Production Support Practitioner (2014 to 2015)
Select Highlights:
Joined Nationwide following contract engagement to develop and lead cross-functional teams to deliver support, upgrades, maintenance, automation, system engineering, and root cause analysis for both software and hardware solutions.
Managed 4 server migrations across 4 geographically-dispersed locations; traveled to remote offices to serve as user-facing problem solver and solutions manager.
Coached, mentored, and trained 10 software engineers on troubleshooting best practice.
Scottsdale Insurance Company (Nationwide Insurance) 2012 to 2014
Sr. Desktop Analyst - Contract
Lead contractor during enterprise software migration and deployment of 2,500 machines for Nationwide Insurance. Directed support and maintenance function for infrastructure software and hardware, delivering 1st, 2nd and 3rd-tier technical support.
Select Highlights:
Established collaborative partnership with the SCCM team to resolve 48-hour wait time for updates.
Resolved lack of Admin rights issues and reduced SLA wait time down to 2 hours.
Led migration from batch scripts to more efficient Power Shell, enabling large batch updating with huge success rate and minimal downtime during code testing and migration.
Challenged with shifting mindset to Agile.
Championed change management strategy and led Agile adoption for the team.
Prior Professional Experience
Desktop / Network Administrator HomeSmart Realty
Staff Sergeant United States Navy & United States Army
Education
Associate of Arts in Information Technology, University of Phoenix
Training
Nationwide Insurance:
DevOps Course
PowerShell Training for Administrators PS305
Windows PowerShell v3 Scripting and Tool Making for Administrators PS405
Technical Writing
Instructors Course