SHAHEENAH

SURROOP

Customer Service Agent

Contact Me

+230********

surroopshaheenah42@g

mail.com

**, **** ******, ******

Sauzier, Vallée Pitôt

Port Louis,Mauritius

Social Profile

shaheenah surroop

Other Info

Skills

Soft skills

Communication

Microsoft Word

Microsoft Office

Information Management

Scheduling

Professionalism

Organization

Enficiency

Conflict resolution

About Me

Customer service-oriented, self-motivated and caring employee with extensive in resolving conflicts with customers. Thorough and attentive to detail in all professional matters. Proficient in record-keeping software as well as Microsoft Office.

Experience

2017 - 2017 Casuarina Resort And Spa Front Officer Conduct check in and check out

Constant contact with customers

Solving customers issues

Answer queries(on phone or in person)

Restaurant hostess

Usage of Fidelio and Microsoft Office

2017 - 2018 Ground To Air (SSR International Airport) Check in Agent

Arrival and departure procedures

Help passengers on kiosk check in

UMNR

Disable assistance

Check in and Boarding elite at YU Lounge

DGR check

ATR arrival and departure

2019 - 2021 Citco Mauritius Limited Administration Officer

Languages

English, French, Hindi

Interest

Aviation

Current post

Education

2009 - 2009 Alliance Française Certificate

Learning French basics.

2010 - 2010 Alliance Française Certificate

Learning French advanced level.

2011 - 2011 Info Club Training Centre Certificate Introduction To Information Technology Level 1.

2012 - 2012 Info Club Training Centre City And Guilds Certificate

Information Technology Level 2

2013 - 2013 SSS Pailles Certificate

Internet and Computing Core Certification

2016 - 2016 SSS Pailles SC

2017 - 2017 MITD National Certificate

Front office/receptionist course with on job training facilities at Casuarina Resort and Spa.

2018 - 2019 G2ACamas Certificate

Check in course with on job training at SSR

International Airport.

Contact this candidate