Alastair Minott

TECHNICIAN

Yonkers, NY *****

admydz@r.postjobfree.com

914-***-****

ARTICULATE AND POLITE CABLE/TELEPHONE TECHNICIAN, WITH OVER 13 YEARS EXPERIENCE IN INSTALLATION, TROUBLESHOOTING AND REPAIR.

Work Experience

TECHNICIAN

CITY SOURCE SOLUTIONS - Yonkers, NY

July 2019 to Present

• Network router installations. IAD installations, Nitel switches and telephony installations. Cat 6 and cat 5 routing and rack mounting. Network maintenance and repair. Av installations, security camera installations.

TECHNICIAN

FTS USA, LLC - Danbury, CT

January 2013 to July 2019

INSTALLED COMCAST CABLE TRIPLE PLAY SERVICE. COMPLETED NEW INSTALL OF TELEVISION, INTERNET AND TELEPHONE VOIP SERVICE. COMPLETED ALL WIRING AND REPAIRS TO COMPLETE INSTALLATION OF SERVICES. EDUCATED CUSTOMER IN USE OF EQUIPMENT AND SERVICES. INTERPRETED AND VALIDATED TECHNICAL ISSUES, TEST SOLUTIONS, FOLLOW-UP AND ESCALATE.• Resolved computer system, hardware, and software issues

TECHNICIAN

TRISTATE TELECOM - Linden, NJ

April 2005 to December 2012

INSTALLED TIME WARNER CABLE TRIPLE PLAY SERVICE. COMPLETED NEW INSTALL OF TELEVISION, INTERNET AND TELEPHONE VOIP SERVICE. COMPLETED ALL WIRING AND REPAIRS TO COMPLETE INSTALLATION OF SERVICES. EDUCATED CUSTOMER IN USE OF EQUIPMENT AND SERVICES. INTERPRETED AND VALIDATED TECHNICAL ISSUES, TEST SOLUTIONS, FOLLOW-UP AND ESCALATE. COMMUNICATIONS TECHNICIAN

AT&T - White Plains, NY

April 1996 to November 2004

AT&T - White Plains, NY

CONDUCTED IN THE MAPPING OF T1, T3 AND ISDN CIRCUITS FOR BUSINESS CUSTOMERS THROUGHOUT THE AT&T NETWORK. PROVISIONING AND MAINTENANCE OF T1 AND T3 CIRCUITS. PROVIDED HIGH LEVEL AND IN DEPTH TECHNICAL SUPPORT BY RESOLVING INQUIRIES BY PHONE, E-MAIL AND WEB, IN A MANNER AND TIME FRAME CONSISTENT WITH DEPARTMENT AND TEAM SERVICE LEVELS AND GOALS. Education

REGENTS DIPLOMA

MOUNT VERNON HIGH SCHOOL - Mount Vernon, NY

1993

Skills

• cat5e, coax, fiber, data. telephony

• VoIP

• Cisco Routers

• LAN

• WAN

• VPN

• Cisco Routers

• LAN

• Network Firewalls

• Operating Systems

• VoIP

• WAN

• VPN

• Network Support

• Microsoft Windows

• Ethernet

• DHCP

• TCP/IP

Assessments

Work Style: Reliability — Completed

April 2020

Tendency to be dependable and come to work

Full results: Completed

Basic Maintenance and Repair — Proficient

June 2020

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Workplace Safety — Familiar

June 2020

Using safe practices at work

Full results: Familiar

Attention to Detail — Highly Proficient

June 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Work Motivation — Highly Proficient

April 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Mechanical Knowledge — Proficient

June 2020

Understanding and applying mechanical concepts and processes. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

FAST LEARNER UNDERSTANDING OF CLIENT BUSINESS

REQUIREMENTS

HIGHLY DEPENDABLE

EXCELLENT INTERPERSONAL SKILLS

VOIP

COMPLEX ISSUES MANAGEMENT

CABLE MODEM

TECHNICAL SUPPORT EXPERIENCE

CABLE WIRING

PAYS ATTENTION TO DETAILS

TELEPHONE WIRING

CAT5 WIRING

T1, T3 MAPPING

CISCO ROUTERS

MICROSOFT WINDOWS

Contact this candidate