Computer Technician Active Directory
Resume:
WORK EXPERIENCE
Desktop Support Technician
GE/Fieldcore (Compucom) - Tampa, FL
April 2018 to Present
Provides support for In-house and Field Techs users laptops in person and remotely. Provide support locally on network, printers,software and hardware. Provides company's imaging and deployment of laptops for new users. Setup Active Director/ Exchange Server support and manage life cycle assets (Mobile Device Management /Laptops). I utilize Service Now for work tickets flow and other IT management and solutions. Field Service Representative III
Mettler Toledo - Tampa, FL
January 2016 to January 2018
Travel throughout State of Florida (DOT) doing Installation/ Inspection/Calibration/ Repair and Maintenance of Industrial's electromechanical weigh in motion(WIM) / virtual in motion(VIM) electronics and scales. Also, responsible for computers systems installs, software/hardware repair, upgrades and networks, cameras, lasers, scanners, radars for Trucking Scales Systems at weight stations in Florida.
Field Engineer
Unisys Corp/Dell - Tampa, FL
December 2013 to January 2016
I provide level 1 and 2 support to commercial and residential customers for repairs. I provided service installing hardware and software upgrades per ticket request for laptop/desktop I was responsible for repairs within 50 miles radius of Tampa..
FREDERICK
ALLEN
IT Support
Tampa, FL 33687
***********@*****.***
Technical Support Software/Hardware Network Skilled l MDM Lan/Wan, Active Directory, Exchange Server, Citrix, ServiceNow, PLC controllers, Electromechanical Systems, Microsoft Suite/Windows, Scales, lasers/scanners, cameras, etc. Technician with 10 plus years of experience providing PC and Client/Server Technical Support for small to medium sized businesses. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades by remote or onsite. Computer Technician
Zio'Lan Corp - Tampa, FL
November 2011 to January 2016
Provide computer repair for consumers (hardware and software) on a variety of desktop/laptop computers. Removing viruses, imaging, installing networks, upgrading OS (Microsoft 7,8,10 and Linux), perform backups, recoveries, and builds.
Supported clients desktop/laptops and printers problems remotely. Service/repaired POS system for restaurants and subcontractor for HP's printers servicing their products in the Tampa Bay Area.
Electronic Technician
Lockheed Martin - Oldsmar, FL
June 2009 to December 2012
Troubleshooted RF component level and performed multiple testing for cable and fiber optic unit built in production. Tested and cpu boards on ICT equipment (Genrad, Spea Flying Probe, Fuji, Teradyne, and HP). All done by following test procedure for each program step by step.
Troubleshooted to component level all failures using various electronic measuring tools and equipment. Field Service Technician
Hillsborough County Schools - Tampa, FL
January 2006 to June 2009
Worked on low voltage electronic equipment within all the county schools (security systems, Nortel phones, sound system, binding machinery).
Worked on voice, data communications, TV and video monitors, etc. Maintain inventory of outgoing and incoming parts within a database.
Field Service Technician
Busch Garden - Tampa, FL
January 1999 to January 2005
IT supported various electronic equipment, POS system (registers, computers, and audio/visual throughout the park, etc). Setup and Installed computers,networks, cabling, fiber optic, and keep maintenance on CCTVs throughout the park. EDUCATION
Associate of Science in Computer Engineering Technology in Computer Engineering Technology Tampa Technical Institute - Tampa, FL
SKILLS
Information Technology
Help Desk
It Specialist
•
•
•
Desktop Support
Active Directory
Computer Networking
Network Support
Software Troubleshooting
LAN
Operating Systems
Technical Support
Microsoft Exchange
Microsoft Windows
Microsoft Windows Server
VPN
CERTIFICATIONS AND LICENSES
A+ Certified
June 2018 to Present
Dell Support Cert
July 2017 to Present
Mcse
January 2019 to Present
ADDITIONAL INFORMATION
Skills
Problem Solving, Troubleshooting hardware/software/ Microsoft Suites/ Windows/Utilizing measuring tools(DV Meters, signal generators, scope, etc)/Able to read schematic, diagrams, etc. Work on PLC systems / Networks Setups
•
•
•
•
•
•
•
•
•
•
•
•
Contact this candidate