Test Manager Engineer
Resume:
WAYNE PARHAM
Coppell, TX *****
***********@*******.***
OBJECTIVE
To use my LTE and UMTS background in RAN and Handset Testing to help lab-verify and deploy the new 5G infrastructure and end-user devices as an individual contributor or team lead/manager.
SUMMARY
My background includes requirements analysis, test case creation, test planning, test execution, results documentation and bug tracking from initial bug discovery to verification of the final solution. I have performed these duties as a manager and as an individual contributor. I have interfaced directly with internal engineers, carriers and end-users to investigate issues encountered during development, customer acceptance and post deployment.
EXPERIENCE
Sonim Technologies 12/2014-10/2020
Sr. Field Service Engineer
Performed on-site and remote investigations of customer issues with Sonim’s Android rugged smart phones, feature phones and accessories. Investigations required interviewing users or AT&T and Verizon reps to understand the issues and then then using that information to replicate problems, collect needed Android logs, Qualcomm logs, and application logs.
Provided verbal and written reports to Sonim hardware Engineers in China and software engineers in India
Opened formal bug reports via Bugzilla, Jira and Confluence.
Performed the final verification of fixes to get the customers’ approval of solutions before formal release.
Provided customer training.
Authored numerous self-help bulletins
Provided real-time technical support to Sonim and carrier sales reps to support sales opportunities.
BlackBerry 06/2008-11/2014
Pre-Certification Test Manager
Interviewed, staffed, trained and managed the day-to-day activities of the 3GPP pre-certification team.
Managed RF and Protocol testing activities for numerous Blackberry Cell phones.
Responsible for guaranteeing that Qualcomm-based Blackberry products passed all global protocol and RF certification tests. The team executed tests, documented all non-conformances, worked with software and hardware designers to determine root cause of non-conformances and interfaced with the formal certification test labs to resolve issues encountered during formal testing.
Developed test strategies to simultaneously test multiple products and software releases while maintaining product schedules and product quality.
Established a cooperative working relationship between BlackBerry test labs in Bochum Germany, Waterloo Ontario and Sunrise Florida to significantly reduce the equipment capitalization costs at each lab.
Communicated directly with Qualcomm to address certification test failures found in their cellular chipsets/firmware.
Product Acceptance Test Manager
Created an internal lab to pretest the Radio, Protect the Network and Application sections of AT&T’s 10776 product acceptance spec.
Supplemented BlackBerry engineers with subcontracted Aircom AT&T Verification Lab (AVL) personnel to help insure the test procedures, pass/fail criteria and results from the internal testing would be the same as during the formal AVL testing.
Worked with Aircom to resolve issues found during formal testing in their AVL.
Interfaced directly with Qualcomm to address AT&T requirements failures with their firmware.
Nokia Mobile Phones 05/2000-06/2008
Product Test Manager
Responsible for coordination, tracking, and reporting all phases of product testing for the products built specifically for North and South America. Testing responsibilities included industry certifications, governmental certifications, reliability testing and field testing.
Determined the level of regression testing required in all of the above named testing venues for each hardware/software upgrade.
Sr. Field Test Engineer
Conducted live-network product tests in North and South America to uncover bugs in new cell phones.
Directly responsible for helping Nokia release its highest quality product at the time which resulted in the sale of 30 million units in the Americas.
Samsung 02/2000-05/2000
Systems Test Engineer – CDMA Infrastructure
(3month temp assignment) Executed test cases to validate compliance against internal requirements.
Nortel Networks 05/1994-02/2000
Systems Test Engineer – CDMA Infrastructure
Wrote test plans and test cases to validate compliance against internal requirements, J-STD-008 and J-STD-019 for Nortel’s CDMA Base Station Transceiver Subsystem (BTS), Base Station Controller (BSC), Selector Bank Subsystem (SBS) and Mobile Switching Center (MSC).
Tracked pass/fail status of all tests. Worked with internal engineering community to identify solutions to resolve test failures.
Provided technical support to customer’s product deployment teams and the software design community during commissioning and upgrading of MSCs and CDMA Sub-Systems.
EDUCATION
Bachelor of Science – Computer Engineering
University of Missouri-Columbia
Columbia, Missouri
Bachelor of Science – Electrical Engineering
University of Missouri-Columbia
Columbia, Missouri
Contact this candidate