Technology Coordinator Business Analyst

BENHUR HADGU

*** ***** *********, ***. *** • Alexandria, VA 22312 • 540-***-****

admybk@r.postjobfree.com • www.linkedin.com/in/benhurhadgu

Public Trust Clearance • US Citizen

Education

Bachelor of Science in Information Technology (concentration in Information Security) GPA 3.00

George Mason University, Fairfax VA Expected December 2021

Minor in business

Northern Virginia Community College / Year Up Technical Certificate Arlington, VA

Information Technology Training December 2016

Associates of Science in Information Technology

Coursework in networking, computer troubleshooting and repair, business writing, professional skills, customer service, and critical thinking; completed Cisco IT Essentials course material via Year Up Program. Over three years of IT work experience. Strong abilities with Microsoft desktops and helpdesk support. Advanced understanding of networking concepts and protocols as well as working experience with firewalls. Experience using automated ticketing system. (Remedy).

Technical Skills

Software: Microsoft Office Suite 2013 (Access, Excel, PowerPoint, Word) Microsoft Windows Operating Systems Windows 7 and 8; Norton Ghost; installing drivers; HTML; database; SQL; Python; Linux.

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops and laptops; Dell desktops and laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps; iPhone configuration.

Networking: Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi-Fi routers).

Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person)

Professional Experience

George Mason University Fairfax County, VA

System Administrator and Business Analyst January 2021 – December 2021

Senior Design Project – IT Capstone Project IT 492 – IT 493

Staples Falls Church, VA

Sales Associate October 2020 – November 2020

Respond quickly and resourceful to customer requests and concerns. Create a positive, inviting environment for customers.

Multitask on sales responsibilities and merchandising while maintaining a neat and clean store.

Flexible on responsibilities (i.e., cashier, returns, online pick-ups, other duties as assigned.)

Saint Mark Catholic School Vienna, VA

(Temporary) Information Technology Specialist August 2020 – October 2020

Serves as the primary school technology coordinator. As primary information technology point of contact collaborates with other school-based technology specialists, appropriate Office of Catholic Schools staff, and technology vendors to ensure smooth integration and use of technology.

Provides information technology consulting and support to school administrators.

Develops strategic and operational school technology plans to ensure optimal utilization of all

technology.

Staples Falls Church, VA

Technology Sales Associate February 2020 - July 2020

Stay current on new technologies, products, and services to offer a total solution. Ensure the Tech department achieves key metrics, including profitable sales.

Exhibits inspired Selling behavior in all interactions and communication with customers, associates, and management

Respond and resolve customer requests and concerns. Champion’s technology and computing selling programs.

1901 Group Washington, DC

Technology Support Analyst October 2018 – September 2019

Help support the Museum’s public facing display areas by performing weekend turn on and shut down of public facing displays and exhibits

Follow documented processes precisely to ensure correct operation of display systems. Notify manager and client points of contact of any issues and failures identified during turn on and shut down activities.

Provide hands-on system help desk support for Museum customers. Answer customer calls reporting computer incidents and service requests. Support end user software and hardware requests and installations.

SAIC Washington, DC

System Engineer Intern June 2019 – August 2019

Review, assess, and determine impacts to requirements, interfaces, architectures, CONOPs, and verification plans

Review and assess requirements, diagrams, and documents for correctness. Develop enterprise and functional level requirements

Work side-by-side with existing subject matter experts in orbital mechanics, spacecraft design, optics, communications, and/or modeling and simulation

NTT DATA / U.S. Department of Transportation Washington, DC

Help Desk Analyst Tier 1 June 2016 – April 2018

Prioritized, documented, and resolved end user requests, utilizing the Remedy ticketing system to ensure optimal performance, so that end users can accomplish business tasks.

Diagnosed HP, Lexmark and Xerox printers. Provided support for basic IT issues such as password resets and peripheral configurations. Provided technical support for federal employees to include setting up computers, passwords, rights and responsibilities using Active Directory.

Assisted service personnel in installation of hardware and peripheral components. Trained and supported new hires.

Responded to requests for technical assistance via phone and remotely. Provided support to end users on a variety of issues with Mac OS, Windows-based endpoints (desktops, thin clients, and laptops) tablets, smartphones (IOS and Android) and Microsoft Office.

Blue Cross Blue Shield Association Washington, DC

Desktop Support Analyst Intern July 2015 - January 2016

Resolved technical complex problems, reported malicious or suspicious activity on systems, and disabled unnecessary services for users. I installed Office 365, MS Office Suite, Share Point, One Drive, and Skype for Business.

Reimaged about 50 computers each week with Window 7 to provide employees with up-to-date PCs.

Setup and administered on the LAN, Server 2003, DHCP, DNS, IPv4, local printers, and supported outside contractors. Provided Desktop support to 250+ accounts composed on the LAN. Migrated over 400+ user accounts from Windows XP to Windows.

Related Projects

Multimedia & Web Design Spring 2018

Created a full-featured website with popular multimedia authoring tools, Adobe Dreamweaver, Flash, and Photoshop.

Created a successful website using HTML, that considers audience needs, accessibility features, and various technical issues.

Database Fundamentals

Data modeling, designed relational databases, normalization, and relationships.

Created complex SQL queries to retrieve data from the database.

Information Security Fundamentals Fall 2017

Completed a project on Wireshark, an analyzer that intercepts, captures and logs information.

Licenses & Certification(s): Building Resilience; Effective Listening; Improving Your Focus; Influencing Others; Learning to Be Assertive; Sales Foundations; Prepare Yourself for a Career in Sales; Sales Discovery; Sales: Closing Strategies; Resilience Badge; Year Up Technical Training Certificate; Sales Foundation; Persuasive Selling; Developing Your Emotional Intelligence; Customer Service: Creating Customer Value; Creating Your Sales Process; Asking Great Sales Question; Enhancing Resilience; Developing Self-Awareness; Learn Emotional Intelligence, the Key Determiner of Success; Developing a Learning Mindset; Cultivating a Growth Mindset; Critical Thinking; Business Analysis Foundations; Agile Requirement Foundations;

Languages: Fluent in English & Italian

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