RESUME

Wasim Akram N

: +91-701*******

: admyav@r.postjobfree.com

: https://www.linkedin.com/in/wasim-akram-n-36a61551

: Chennai, Tamil Nadu.

Career objective:

To attain a challenging position in the field of Windows Server Management and VMware where I can prove myself for the growth of the Organization as well as my career. Profile:

Total 8+ years of experience in FORBES TECHNOSYS LTD (Client), as a consultant in the field of Information Technology in Network & Windows Administration and Monitoring. Fast learner, self-motivated, applying methods and technical updates in my day-to-day work with a high degree of attention and commitment to work.

Professional Summary

Experience in handing Microsoft OS of installing, configuring, maintaining and monitoring

knowledge of Wintel platforms in AD (Active Directory) & DHCP (Dynamic host configuration protocol)

Working Knowledge in Ticketing Process

Knowledge in Handling RMMS.

Good understanding of Server Hardware Technology.

Exposure to database and other applications, backup and storage.

Good knowledge in Maintain Clustering and Storage Management technologies

Experience in Deploying Patches in Windows System

Ability to manage multiple activities simultaneously and independently

Excellent in identifying and troubleshooting of minor & critical problems occurring on the Network

Excellent in drafting Troubleshooting and day to day procedures

Experience in Mail configuration & Network printer. Educational Qualifications

Bachelor of Technology [Information Technology]

- Anna University (Passed with 72.34%)

Higher Secondary Certificate [Computer science]

- State Board (Passed with 77.42%)

Secondary School Leaving Certificate

- State Board (Passed with 66.2%)

Personal Details:

Father Name : Nazeer A K

Sex : Male

Date of Birth : 14th Nov 1989

Marital Status : Married

Languages Known : English & Tamil

Nationality : Indian

Address

: No.11, Valleswaran Garden 1st Street, R.A.Puram, Mandaveli, Chennai – 28. Work Experience

Client Name : Forbes Technosys Ltd, Chennai.

Designation : Customer Support Engineer

Payroll Company Dated

Spectrum Talent Management : July 2019 to Till Date Yoma Business Solutions Private Limited : Nov 2016 to July 2019 Yoma Multinational Solutions Private Limited : Sep 2015 to Oct 2016 Genius Consultants Limited : June 2014 to Aug 2015

Responsibility

Handling & Managing Windows 2003/2008 DNS, DHCP, ADC and IIS.

Active Directory Administration

Configure & Backup of Microsoft Office Outlook for employees and resolving problems related to it.

Establish/manage issue in remote access for users through RDP, team viewer, Any Desk connections

Performs regular system maintenance, backups, hardware and software upgrades.

Handling in RMMS

Experience in working with tracking ticketing solutions

Experience with providing 24X7 tiered escalation support

Configure User accounts in FTP Server

Installing & updating Patches and Software through remote support of End users.

Taking the Backup for all server data’s, SQL database and AD weekly or monthly as per scheduled.

Providing Technical & functional Support to the Client on day-to-day wise and coordinating with vendor for escalation.

Manage all customer issues and if required escalate it to required departments

Managing and Administrating all user domains and accounts.

Responsible for installing and updating of anti-virus

Troubleshoot and fix hardware/software problems on local and remote systems

Provide occasional off-hour response to emergency situations

Minimal travel to customer sites across the State to perform system installations Company : Relyon Facility Services Private Limited Client Name : Forbes Technosys Ltd, Chennai.

Designation : Executive

Duration : Sep 2012 to May 2014

Responsibility

Installing, configuring and maintaining all types of application software & anti-Virus.

Desktop & Laptop hardware assembly & troubleshooting.

Installed Windows 7/8/10 workstation operating system and configured for TCP/IP network, including DHCP and DNS settings.

Troubleshooting in OS level related issue in Desktop, Laptop. Declaration

I hereby declare that the information mentioned above is correct up to my knowledge and bear the responsibility for the correctness of the mentioned particulars. N WASIM AKRAM

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