Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Name: MUKOSE Godfrey

Location: Dubai, UAE

Tel:Mobile: +971-*********

E-mail: ***************@*****.***

Language prof: English

PERSONAL SUMMARY.

A Multi-skilled, hardworking and efficient customer care services agent with a proven track record of ensuring the smooth functioning and running of all Clients and customer concerning activities. Able to follow standard operating procedures and work in a changing environment and tidy manner. Possessing a comprehensive understanding of customer / Clients management techniques and approach and procedure creations. Now looking for a suitable position with a company which offers genuine room for progression and where I can make a significant contribution.

CAREER HISTORY

HK USHERING SERVICES .

Position:Field Coordinator

Duties and tasks.

Overseeing the rules, guidelines and instructions of the events

Overseeing guest seating, parking, various locations, arrivals and departure arrangements

Addressing any Security concern that arise

Attending to guests and distribution of merchandise

Possessing of a good and inviting mood to guests

Handing out orders of service sheets and tactfully handling intoxicated guests

ECOBANK

Banking and insurance

providing all banking service information to

Resolving problems or issues for banking customers through constantly finding solutions to those problems.

Providing of operational support to ensure customers are having an outstanding banking experience. Like provision of information and step by step instructions for several services

Selling bank products through assisting and providing a better banking experience, giving insight on new bank products that might be of interest to the customer

Responding promptly to customer inquiries.

Keeping records of customer interactions, transactions, comments and complaints

Managing a team of junior customer service representatives

Ensure customer satisfaction and professional customer service support

UAP OLD MUTUAL INSURANCE COMPANY

Selling of company's insurance products

Educating clients about the importance of insurance

Making of quotations for clients

Managing of calls from customers

Supporting clients on various queries and problems

Providing feedback on the efficiency of the customer service process

EDUCATION AND PROFESSIONAL TRAINING:

Bachelors degree of science in accounting 2019- Makerere University business school

Uganda Advanced Certificate of Education 2015 - Kawempe Muslim Secondary School

INTEREST and ACTIVITIES:

Current Affairs

Reading novels

Playing football

Listening to music

Being part of an interesting debate

REFERENCES - Available on request

Contact this candidate