Professional summary: Results driven Network Engineer with over 3 years of experience deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong trach record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Always strive for excellence and precision in all positions and circumstances providing quality solutions to complex business problems. Attaining professional distinction and proficiency whether as an individual and/or as a member of a group delivering I.T. business systems solutions to the end-to-end testing of both existing or new systems and services within scope, budget, and tight schedules. Extensive Desk side support LAN/ WAN/ hardware/ software experience. Looking into making a continued significant contribution within the I.T. networking/support subsector.

SKILLS

Firewall management tools

Routing protocol expertise

DNS implementation

Security architecture and technologies

Networking protocol expertise

Cisco equipment familiarity

IP address structure

Enterprise Wi-Fi management

Basic knowledge of TCP/IP and routing protocols

Network security system

People skills: team player and work with minimal mentoring

Keen attention to detail and learn quickly.

Interpersonal relationship skills

Safety in remote workplace awareness

Critical thinking

Finding information and generating reports

TECHNICAL TRAININGS

Dell certifications for Dispatch Policies, desktops, and notebooks

CAMP/FIELD TRAININGS

H2S

Scene containment

Bear awareness

Benzene awareness, Gas testing

Defensive and gravel route driving

Incident command system, Permit writing and Field Level Hazard Assessment

Fire extinguisher and First Aid

Workplace Hazardous Materials Information System (WHMIS).

Work history

Symend Inc. Calgary AB, Canada. December 2020 -March 2021

System and Network Administrator

Symend combines behavioral science with advanced analytics to treat at-risk individuals with empathy and dignity to resolve past due bills before they reach collections.

Tasks Performed

Analyzing third-party as well as internal processes and data, and creating strategies for service delivery optimization

Monitor network to ensure optimal performance.

Maintain network connectivity of all computer workstation.

Provide network support to users.

Maintain servers and associated hardworking application services and setting.

Improvement as they related to the client/server environment.

Cisco networking VPN, VLAN, switching, routing (ASA firewalls NGFW)

Assist with service desk escalations as required.

Network services such as DNS, DHCP and NTP.

Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

Manage, develop, and train the service desk team.

Build cross-functional partnerships, internally and externally.

Conduct and share results from service and operation performance reviews.

Liaison between project management, software development, support staff & customers

Provide business analysis support for complex application developed internally for commercial use.

Identify, research & resolve problems.

Train and lead the work of others, Serve as a technical advisor to project team.

Maintain a competitive market knowledge.

Environment

Microsoft Office 2010/2016/365, Windows 10, Azure AD, Windows server 2008/2012,

ServiceNow, ITIL, Powershell, Citrix, Exchange mailbox.

MTN Communications PLC Nigeria 2013 -2015

System and Network Administrator

MTN is a pure-play emerging markets mobile telecommunications operator at the forefront of technological and digital changes .

Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.

Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.

Managed, tracked and coordinated problem resolution and escalation processes.

Improved MS exchange migration, switch configuration and fiber optic splicing and termination.

Conduct security assessment and made recommendation for disaster recovery, remote access, network appliances, servers, and directory services security.

Environment

Microsoft Office 2010/2016/365, Windows 7/10, SCCM, Windows server 2008/2012, ServiceNow, Python, Active Directory, Citrix, Zendesktop, Avaya phone and Exchange mailbox.

Education and Certificate

BSc in Electrical electronic engineering Ambrose Alli University Nigeria 2008 – 2013

Cisco Network Administrator (CCNA) 2021

CCNP in progress

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