Sec School Technology Analyst

MOHANA PRIYA B E-mail: ************@*****.***

Contact: 979*******

Professional Summary

About 9.7 years of IT experience in DevOps, Atlassian tools, Release management and Change management.

Strong technical experience in Atlassian tools like JIRA, CROWD, Confluence, Bitbucket and CICD tools like Jenkins.

Expertise in Managing Critical Production infrastructure.

Expertise in resolving technical issues in LINUX environment.

Strong analytical and problem-solving skills.

Ability to plan and prioritize business and system needs/issues.

Educational Qualification:

M.C.A from Bharathiyar University (Coimbatore) with 90% aggregate [year-2015(Distance Education)]

B.SC (COMPUTER TECHNOLOGY) from NANDHA ENGINEERING COLLEGE(Erode) with 90% aggregate [year-2011]

PUC Passed in First class, NAVARASAM MATRICULATION HIGHER SEC SCHOOL (Palliyuthu) in [year-2008] (77.4%)

SSLC from NAVARASAM MATRICULATION HIGHER SEC SCHOOL (Palliyuthu) in [year-2006] (83.5%)

Technical Exposure:

Technologies: Unix, SQL DBA, SIL Scripting, EazyBI.

Tools : Jira, Crowd, Confluence, Crucible/Fisheye, Bitbucket, Jenkins, Docker, Kubernetes, SVN, GIT, BMC Remedy

Work Experience:

Company Name : Infosys Private Ltd.

Role : Consultant

Experience : 0.2 years

Project 1 – April 2021 till date

Project Name : Syngenta

Technology : Tools Administration

Team size : 10

Role : Admin Team Lead

Tool : Jira, Crowd, Confluence.

Description of the project:

Admin team to handle Atlassian tools hosted in cloud and On-Premise

Handling Tickets and resolving in timely manner

Responsibilities:

Leading an admin team who supports the Atlassian tools users

Guiding team in identifying the versions for the applications upgrade

Meeting with clients to update the weekly status

Requirements gathering from clients and delivering to the team

Preparing weekly effort sheet of the team and assigning the tasks

Technical guidance as and when required

Leading high priority tickets till closure

Work Experience:

Company Name : HCL Technologies

Role : Lead Engineer

Experience : 1.8 Years

Project – July 2019 till March 2021

Project Name : XEROX

Technology : JIRA Administration

Team size : 08

Role : Tools Admin

Tool : Jira, Crowd, Confluence, Putty

Description of the project:

JIRA upgrade and data migration

JIRA admin activities

Responsibilities:

Upgraded JIRA Server from 7.0 to 8.1 in LINUX environment

Migrated data to new version and worked in post migration support

Creating projects with workflows and configurations

Creating Dashboards and filters

Working in SIL Scripts, Groovy scripts

Expertise in EazyBI report creations

Expertise in CPRIME & Idalko plugins

Working in Resolving Application vulnerabilities and SSL updates

Gathering customer requirements and implementing in JIRA

Migrating projects from CQ application to JIRA as per client requirements.

Preparing Weekly status report of the team

Responsible for ticket SLA’s breach and attending escalation meeting with management.

Attending CCB meetings

Work Experience:

Company Name : Infosys Private Ltd.

Role : Technology Analyst

Experience : 7.9 years

Project 1 – December 2016 till June 2019

Project Name : CITIZENS Bank

Technology : Atlassian Tools Administration

Team size : 05

Role : Tools Admin

Tool : Jira, Crowd, Confluence, Crucible/Fisheye, Bitbucket, Winscp and Putty.

Description of the project:

Upgrade of Atlassian tools and migration of the data to new servers.

Maintaining Development, QA and Production region servers and acting as an admin for the respective tools.

Finding effective solution for performance issues in tools and helping project teams in resolving technical issues.

Performing DR activity for the applications.

Jenkins, Docker, Kubernetes, SVN support

Responsibilities:

Requirements gathering to proceed with the migration process.

Check the required pre-requisites available to proceed with the upgrade and migration.

Interacting with customers on the downtimes and getting approval for the change window.

Installing the tools in UNIX servers and working on data migration activities.

Helping project teams in creating projects in JIRA, Customizing workflows, managing roles and responsibilities in projects, creating custom fields, restricting users in JIRA etc.

Working with customers to identify the requirements and installing the Add-on’s in JIRA.

Creation of space/pages in Confluence and make the customers gain knowledge on the functionalities in confluence.

Microsoft Active directory setup in CROWD and managing groups and users.

Creation of application links for all tools.

Triggering build and deployments in Jenkins, Creating builds, Configuring Jenkins, Troubleshooting for any errors in Jenkins

Start, Stop of the Docker images, Trouble shooting for any issues in the Docker containers. Having knowledge on the Docker commands

Supporting K8s dashboard, troubleshooting for any errors in the nodes or pods, updating YAML file if required.

Worked in Tortoise SVN and SVN edge. Created repositories in SVN edge and provided access to the users to the repositories.

Project 2 – January 2012 till December 2016

Project Name : British Petroleum

Technology : ITIL Process

Team size : 20

Role : Release & Change Manager

Tool : BMC Remedy

Description of the project:

Conducting Application releases.

Working closely with the project and users, ensuring all the application related releases are going live in production environment in a Pre-defined process.

Raising releases in the ticketing tools and coordinating with development teams to get the approvals.

Responsibilities:

Owning the release and being responsible until it goes live successfully in all environments (Non – Prod, Prod and DR).

Good exposure on Change Management and Incident Management in BMC Remedy Tool.

Weekly Release Reporting and raising User Service requests, Service restoration requests in Incident Management console.

Acted as intermediate between technical teams and the business users and assisting project teams in planning activities and document verification of changes.

Verification and Approving changes as a change manager.

Chairing and attending all the change related meetings (CAB Meetings)

PERSONAL PROFILE

Name : MOHANA PRIYA B

Date of Birth : 21-08-1990

Sex : Female

Nationality : Indian

DECLARATION

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Date:

Place: Chennai (MOHANA PRIYA B)

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