Receptionist Office Manager

Heidi Petrowicz

***** ******** *****

Houston, Texas 77084

Phone 713-***-****

Objective

POSITION FOR ADMINISTRATIVE ASSISTANT SECRETARY/RECEPTIONIST

Capability Summary

Experienced in various administrative duties. Worked in several areas of Office administration to include: typing, data entry, filing, ordering supplies, making travel arrangements, and many other responsibilities. Ability to multi-task and considered efficient and detail oriented. Able to interface effectively with individuals of diverse background working successfully through challenging situations.

Work experience

2005-Present CRC Insurance Services Houston, Receptionist/Secretary

Maintained phones, greeted visitors, in charge of ordering weekly office supplies, employees insurance license, ordering/processing insurance loss runs for the office. Processing Premium Finance Statements, putting together policy files, familiar with processing endorsements (moneyed & non moneyed) sending request for renewal letters, processing cancellations and renewals. Make travel arrangements with airline and limo service. Handled expense reports for Office Mgr. Clearing new submissions. I order supplies for not only our office but our sister company that moved in a floor below us. Notary for the office.

2002-2005 McGriff, Seibles & Williams Houston, Texas

Receptionist/Secretary/Office Services.

One of two receptionists for 185 employees, greeted visitors, logged deliveries and overnight packages. Worked on attendance reports in Excel. Printed and delivered weekly sign-in sheets to supervisors. Ordered office supplies for employees and toner for fax and copy machines. Daily used UPS to overnight deliveries. Processed mail and delivered to post office at the end of the each day. Retrieved, logged, copied and delivered faxes at 8:00 a.m. every morning. Issued and determined good working condition of new phones for new employees. Programmed the phones in Avaya software. Goldmine used to input new prospects and Excite used to research existing clients. Knowledge of Microsoft Word 6.0, Word Perfect 6.0, Excel and Microsoft Office Manager 8.0.

2000-2002 Cypress Fairbanks ISD (Thornton Middle School) Houston, TX

Paraprofessional/Secretarial

Typed and compiled information/photos for both internal and external distribution from conception to actual mail out of school newspaper. This included management of student/parent data base, coordination with outside printer and development of labels. Relieved receptionist, typed correspondence for principal’s office, typed for teachers, and worked in attendance office enrolling new students.

Additional Experience:

CGG American Services, Inc. Houston, Texas

PBX Operator/Receptionist.

Operated the Meridan SL-1 Switchboard handling local and international calls for fifty employees. Monitored and updated office card access security system. Ordered supplies for company personnel. Familiar with Microsoft Word 6.0, Word Perfect 6.0, and Microsoft Office Manager 8.0.

Seneca Insurance Company Houston, Texas

PBX Operator/Receptionist

As the only PBX operator for a 16 incoming line Meridan SL-1 system, received 1,000-2,000 customer calls per day. Greeted visitors and customers and did light typing for management..

Ranger Insurance Company Houston, Texas

PBX Operator

One of two PBX operators on a 21 incoming line Rolm CBX 9000. Approximately 1800 to 2500 calls received per day.

Gra-Mark Properties Houston, Texas

Receptionist

Greeted customers and operated 12 line switchboard. Light typing, filing and data entry.

Houston Title Company Houston, Texas

Receptionist/Office Assistant

Operated a 20-line switchboard. Assisted in all office duties. Maintained files and performed data entry when required.

Education

James E. Taylor High School, Katy, Texas,

Houston Community College, Houston, Texas,

Skills

Computer Data Input, typing, filing, skilled PBX Operator on 12, 16, 18 and 21 line switchboards, 10-key by sight, Goldmine, Excite, Microsoft Word. Aim, Outlook, Basic Excel, and Power Point Received the mail and distributed, ordered and maintained office supplies, coffee and kitchen supplies. Scanned and processed the Premium Finance Notes of the accounts. Processed the loss runs of the company. Making sure the visitors were made comfortable in the conference room with beverages or whatever else they need and look on the computer to see who arranged the meeting and gather the people on the email system.

References

Upon Request

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