Hotel Operations Cbse

Name: Harshverdhan Pilkwal

Email ID: **********************@*****.***

Mobile No: 844-***-****

Adderess : Vasundra colony No.2 Haldwani

Nainital Uttarakhand-263139

Career Objective:

An energetic, talented and driven Hotel management trainee or a position in Food and Beverage

Management with a real passion for delivering a first rate service to guests and maintaining excellent

relationships with them to encourage repeat business. Looking to join a reputed and exciting hotel

group where I can progress quickly and have the opportunity to develop an enviable career profile

Hospitality Experience:

*JW MARRIOT, NEW DELHI *Guest Service Associate (December 2016 - SEPTEMBER 2019)

*ACCOR PULLMAN, NEW Delhi

*Guest Service Associate (December 2019- present)

Hotel Holiday Inn, New Delhi

Training At (Jan 2016- June 2016)

Duties –

■ Customer service

■ Food service

■ Effectively managing the daily operations of the hotel.

■ Assisted in the management of beverage outlets

■ Engaging and motivating staff to do better.

■ Striving to create a relaxing and welcoming ambience for customers.

■ Effectively handled different restaurant customers, using an approach of maintaining a positive

attitude even with customers who are hard to please.

Academic Credentials:

B.S.C in Hotel management : Hope Institute of Hotel Management

Intermediate : MD. SMIC BIHARA GHAZIPUR,UP BOARD

SSC : Nosegay public school,CBSE BOARD

Internship:

Hotel HOLIDAY INN NEW DELHI (JAN 2016 – JUNE 2016)

Professional Experience :

Competencies:

■ Promoting a culture of continuous improvement throughout the hotel.

■ In depth operating knowledge of all hotel operations.

■ Ability to identify, understand and give priority to urgent issues.

■ Planning ahead whilst at the same time organising short term activities.

■ Expertise in customer service.

■ Expertise in anticipating and responding to customer needs.

Attitude and Appearance:

■ Hardworking, extrovert

■ Efficient, with a ‘can-do’ attitude

■ Respectful

■ Enjoy working with people from diverse cultures

■ Adaptability

Hobbies:

■ Cricket

■ Score

Personal Dossier:

Date Of Birth : Dec 12,1995

Father’s name : Mr. Paratap Singh Pilkwal

Nationality : Indian Language Known : English, Hindi Communication

Address : JW MARRIOTT Asset Area 4 Hospitality District Aer ocity New Delhi

Permanent Address : Vasundhara colony No.-2 Haldwani Nainital Uttarakhand (263139)

Place : New Delhi

(Harshvardhan Plikwal)

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