Fraud Administrator
Resume:
Private and Confidential
CONTACT DETAILS:
Residential Address: 82
Monte Vista Boulevard,
Monte Vista, Cape
Town, 7460
*******@*****.***
https://www.linkedin.co
m/in/ethen-larey-
6b49551b6/
PERSONAL DETAILS:
ID No: 920**********
Nationality: South African
citizen by birth
Gender: Male
Health: Excellent
Languages: Read, write &
speak:
Afrikaans
(native)
English (fluent)
EDUCATION:
Grade 12 National Senior
Certificate: Schoonspruit
Secondary School
(2006 - 2010)
Subjects: Mathematics,
Physical science, Life science,
Accounting, Afrikaans home
language, English first
additional language & Life
orientation.
Tertiary Education: Khula 1
(FETC: Contact Centre
Operations NQF Level 4) Team
Leadership (2017 - 2018)
Skills: Ms Word, Ms Excel, Ms
Outlook and PowerPoint, Ad
Hoc reporting, CRM analytics.
CURRICULUM VITAE OF
ETHEN LAREY
PROFESSIONAL EXPERIENCE:
Company Name: Capfin SA
Position: Fraud Administrator
Duration: 16/11/2018 – 31/10/2020
Duties:
Investigation of suspicious loan applications.
(Outbound) HR employment confirmation calls.
Liaise with customers/banks to compare application information and probe to find any irregularities.
Ad hoc Investigations (branch, telephone numbers, ip address etc.) to look for trends and syndicates.
Proof of income (POI) legitimacy investigation, listing legit poi’s on the internal database. These Poi’s are used as a reference to do future authenticity checks.
Listing of suspicious/confirmed fraud applicant information
(telephone number, employer name, cell phone number, branch number, ip address, email address etc.) on the internal database.
Provide suggestions to enhance the internal controls and systems to the fraud specialist and fraud manager.
Authorize/Cancel the disbursement of funds based on the outcome of the fraud investigation.
Company Name: Capfin SA
Position: Employer and Paydate
Administrator
Duration: 16/05/2017 – 15/11/2018
Duties:
Adding new employers to Capfin’s database, by researching employers to determining the industry and sector they belong too.
Determining the customer’s employer EFT payment date and payment behaviour when the pay date falls on non- business days or any other unique payment patterns. This is done through analysing historical Proof of income documents to find trends.
Contacting employers to confirm their employment confirmation contact methods (Telephone, fax or e-mail) and contact availability.
Extract and completing of AD HOC tasks from the Business Intelligence portal.
Assisting Quality Assurance with Refresher Training and Q&A Sessions for the document vetting department.
Private and Confidential
HOBBIES & INTERESTS:
Weight training and hiking
Cooking
Interactive games with
family e.g.30 seconds,
dominos, poker, card
games etc.
Football
Reading
REFERENCES:
Mr. Mussadiq Mollagee
Capfin SA: Fraud Specialist
Mrs. Esther Van der Merwe
Capfin SA: Fraud Manager
Company name: Capfin SA
Position: Document Vetting
Consultant
Duration: 01/05/2015 – 15/05/2017
Duties:
Obtaining information from customer proof of income documents and capturing accurately on our system.
Fraudulent documents or suspicious applications needs to be escalated to the fraud department.
Liaise with Capfin’s business partners (Pep
stores/Ackermans) to coach and support with the scanning process of proof of income documents.
When required, provide assistance to the New Business department to complete loan applications telephonically.
Revalidating disputed loan applications and liaise with customers to ensure clarity of information, and complete the loan application.
Manual Underwriting – In order to make an accurate credit assessment, we do an extensive analysis on all proof of income documents. Capturing the correct income
frequency, pay date vs electronic transfer payment date, banking details, income amount, income references, opening and closing balance, naedo transactions, debit orders, disputes, reversals, cash withdrawals, transaction fees and other deposits.
Company name: Capfin SA
Position: New Business
Consultant
Duration: 02/02/2015 – 30/04/2015
Duties:
Outbound calling and completing of micro-loan
applications on Captiv8 software.
Thorough affordability assessment and accurately capturing client personal information.
Adhering to key performance indicators, namely,
average handling time per call, work schedule
adherence, attendance and quality assurance.
Offering outstanding customer service to customers.
Scheduling customer call backs to specific times or in case of a customer requesting to be assisted in his/her preferred language.
Contact this candidate