KEY SKILLS

ACHIEVEMENT

WORKING EXPERIENCE

Emirates Airline, Korean Air, Cathay Pacific Airways & Fly Dubai SECURITY COORDINATOR. (Supervisor)

March 2012 to August 2020. Dubai United Arab Emirates DUTIES AND RESPONSIBILITIES

CAREER OBJECTIVE

Dedicated Coordinator with exceptional travel advice, customer service and security in a very fast-paced environment, Dubai and Ghana. Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high- pressure situations. Committed leader aiming to fulfill an opportunity in travel facilitation or security field in which explicit service, honesty and integrity will be highly valued. Well-versed in emergency protocols and basic first-aid. Pragmatic and professional in all situations.

HIGHLIGHTS OF ABILITIES

Able to work under pressure, Strong organizational skills, Efficient and goal oriented.

Highly organized and detailed oriented, Supportive team worker,

committed and responsible, liable and adaptable,

learn new process and take initiative.

·Strong ability to multi-task, prioritize and execute.

·Customer service oriented and Customer

satisfaction.

·Ability to perform under pressure and stressful

conditions.

·Professional demeanor and attitude.

·Excellent English verbal and written communication skills.

·Interpersonal skills.

·Time Management.

·A fast learner who can quickly understanding

and articulate new technologies and processes.

JOSHUA QUAO

Accra - Ghana admxnn@r.postjobfree.com

+233-********* in https:www.linkedin.com/in/joshua-quao

·

airline first point of contact for passengers during their rush through the airport.

· Managed coordination between different relevant departments; ground and onboard to facilitate smooth operations and on-time departure.

· Monitored, conducted and supervised document checks (regards to passports, visas and impersonation) at boarding gates and check-in respectively on Emirates and other airlines (contractual checks) in order to minimize the liability of possible immigration fines imposed by various countries that might be incurred by the carrier for failure to detect technical requirement/s and forgery offenses committed by passengers.

· Screen Passengers and Baggage using Explosive Trace Detector (ETD) machine.

· Assist in developing security training and new employee orientation.

· Coordinating with Airline Laison Officers and Immigration Officers of various countries in relation to obtaining clearance for passengers. Provided explicit and unmatched customer service as Emirates AVIATION OPERATIONS SPECIALIST SAFETY AND SECURITY OFFICER BEHAVIORAL, FRAUD AND FORGERY ANALYST.

I won the Dubai Quality Award in 2016

MAJOR COMPETENCIES

· Excellent grip over verbal and written

communication

· Experience in successfully leading and managing

a team.

· Ability to do repetitive task in an optimized

manner

· Proficiency in Microsoft Office Applications

· Quick leaner of advance technology

PERSONAL SKILLS

· Excellent Communicator

· Able to solve difficult situations

· Attentive to details

· Motivated Team player

· Ability to work under pressure

· Negotiation skills

CERTIFICATES

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· EXPLOSIVE TRACE DETECTION

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CYBER SECURITY – ONGOING

OCCUPATIONAL HEALTH AND SAFETY-

ONGOING

PROTECTING PAYMENT CARD INFO.

FIRST AID/CPR CERTIFIED

LEADERSHIP ESSENTIALS

DATA PRIVACY BASICS

CHECKING FOR LIQUIDS, AEROSOLS AND

GELS (LAGS)

BASICS OF SENSITIVE SECURITY INFO.

AVIATION SECURITY MANAGEMENT

USA OPERATIONS- SECURITY INTERVIEW

TRAINING

CANADIAN TRAVEL DOCUMENTS AND

REGULATIONS,

IMPOSTOR DETECTION AND CURRENT

TRENDS

IATA DANGEROUS GOODS REGULATIONS

COURSE

· Recording the number of staff at briefing.

· Recording Issues and new information about the flight.

· Recording timings for opening and closure of check in counters and the boarding gate.

· Recording all the timing for every operation that goes on and around the aircraft and boarding of the aircraft. These include offloading and loading of the aircraft, aircraft search, cleaning, catering, fueling etc.

· Recording all operational incidents at the various duty points.

· Making sure loaders and loading supervisors load the containers into the right place

· Making sure the cleaners clean the Aircraft properly ad do not take any items off the aircraft.

· Making sure unauthorized persons are not allowed on board. GLORY HEIGHTS PROFILE CONSULT

Virgin Atlantic

Ramp Coordinator (2007 to 2008)

GLORY HEIGHTS PROFILE CONSULT

British Airways / Virgin Atlantic and United Airline Document Examiner (Supervisor)

November 2008 to February 2012

· Examining passengers documents before they travel to their destinations including transiting.

· Examining passengers travel documents (Passport, Visa &Tckt) of traveling passengers.

· Making sure passengers travel with genuine documents.

· Making sure all traveling passengers are the rightful owners of the document.

· Providing security for the airlines against explosives and narcotics.

· Performing any other duties assigned to me by my company or the airline.

· Making references to the various Embassy where necessary.

· Providing customer service to the passengers

· Preparing Roster and supervising my colleagues

U.S Customs and Boarder Protection T.S.A

Mr. Manual Acting Director Carrier Liaison

Program (USA)

AS Connect / DMACS (US Check-in System)

Miss Samirah Khan (ASU Security Coordinator)

Report Writing Training

Rod Cowan (Writer and Director of Security)

Australia and UK

Explosive Trace Detector (ETD) Training

Emirates Aviation Training College

British Airways Emergency Procedure

Mr. Eric Manu (British Airways Station Manager)

International Security Defense System Training

Ms. Gabriela Peralta (ISDS Instructor) U.S.A

Aviation Security Guard Level 1

Mr. Jim Pike (JP International Aviation Sec.UK)

Document Examiners Refresher Course

Ms. Elizabeth A.L.O UK

Interviewer Course (Profiling/Document Checks)

Training.

Mr. Adjei Security Coordinator (International

Consultant for Targeted Security ICTS) Instructor

Senegal.

Australia and New Zealand Training

A.L.O (Dubai) A.S.U

First Aid Training

Emirates Aviation College (Dubai)

Aviation Security Training

Emirates Aviation College (Dubai)

TRAINING

ACADEMIC QUALIFICATIONS

EDITH COWAN UNIVERSITY (Australia)

Higher Diploma in Aviation Management (2 years)

GRADUATE SCHOOL OF MANAGEMENT (Ghana)

Diploma in Business Management

MODERN POLYTECHNIC (Ghana)

N.V.T.I Grade 1 and 2

INTERNATIONAL TRAVEL AND TOURISM INSTITUTE

Certificate in Passenger Handling and Customer Service MODERN ACADEMY COMPUTER TRAINING INST.

Diploma in Hardware and Office Applications (Software) MODERN COLLEGE OF SCIENCE AND TECHNOLOGY

Architectural Draugthsmanship

SALVATION ARMY SCHOOL (Ghana)

Basic Education Certificate Examination (BECE)

EUCLID UNIVERSITY

Masters of Terrorism and de-radicalization

Mrs Bessy Krimi

Emirates Airline (Duty Officer)

United Arab Emirates (U.A.E) Dubai

Mobile: +971-*********

email:

Mr. Francis Osei Darko

Intergrated Security Consult (C.E.O)

Kotoka International Airport (KIA)

Accra Ghana

Modile: +233-*********

email: admxnn@r.postjobfree.com

admxnn@r.postjobfree.com

REFEREES

Contact this candidate