Akeel Sadeq

Victoria Rd. S., Guelph, ON N*L *H*

437-***-**** admxnc@r.postjobfree.com www.linkedin.com/in/akeel-sadeq-6334ba18a

IT TECHNICAL SUPPORT

SUMMARY

•Over 4 years of work experience in providing IT Support including hardware and software installations

•Work experience with Windows 10 set up, configuration and support for 10 up to 20 computers

•Experience in troubleshooting computer issues for desktops and laptops as well as tablets, IOS and Android

•Hands on experience with troubleshooting to determine and resolve problems with printers

•Proven network knowledge and experience including fixing internet connectivity issues

•Strong team work experience and ability to work independently under minimum supervision

•Great problem solving, time management, organizational, communication and Associate skills

•Flexibility to work 24/7

TECHNICAL SKILLS

Operating Systems: Windows 7, 8,10 and Mac operating systems, Android and IOS

Application software: Microsoft Office: Word, Outlook, PowerPoint and DNS

Hardware: Routers, Switches, Dell & HP Servers

Other: Computer Repair, Wireless security, System updates, Networks

PROFESSIONAL WORK EXPERIENCE

IT Support/ Associate 2017 - 2018

Future Store, Jordan

Fixed computer and sold desktops, laptops, tablets, cameras and printers

Provided information about electronic devices to customers such as cameras, TV, tablets, mobile

Checked and controlled electronic devices to determine whether they were defective or operational

Performed functionality tests and factory data reset on mobile/laptops/headphones/ps4

Physically and electronically disposition the unit to the next logical destination

Diagnosed and repaired both hardware and software malfunctions as well as the maintenance of computer systems

Installed software and upgrades on products and conducted product testing

Replaced hardware components, hardware configurations, troubleshooting network

Repaired defective products such as laptops, desktops, hard drives, etc.

IT Technical Support Engineer 2012 - 2016

Ministry of Electricity, Iraq

•Supported 10 up to 20 users with hardware, software and troubleshooting ensuring computers are running properly

•Inspected and repaired program systems and components

•Removed malware and viruses from laptops and desktop systems using specialized software

•Provided user support for Google, Gmail and Yahoo accounts

•Scheduled and coordinated software updates and hardware replacement

•Troubleshoot and fixed internet connectivity issues including security for router and password changes

•Setup 10 up to 20 computers on Windows 10 software ensuring all programs, and hardware run properly

•Changed desktop RAM, motherboard, CD-ROM

•Configured computers to network drivers and connected to printers and other peripheral equipment

•Responsible for the continuity of ensuring all networks are fine-tuned and engaged and fully operating

•Completed logs and job reports for completed and pending service calls at shift end

•Responsible for the operations of the computer devices

•Ensured the continuity of the systems - Lead of a team of 4 technicians

EDUCATION AND TRAINING

Technical Support Fundamentals, Google Career Certificate 2021

Worker Health and Safety Awareness Training, Ministry of labour 2019

Bachelor of IT Engineering, Al-Salam University College, Iraq 2016

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