Administrative
Resume:
Anne Cermola
Bakersfield, CA *****
*********@*****.***
Offering well-developed skills in customer service, telephone etiquette and issue resolution. Pursuing a position in a busy organization where focus and dedication are highly sought.
Work Experience
Event Specialist Lead/Baker
CROSSMARK – Bakersfield, CA
August 2019 May 2021
Possesses the aptitude and ability to gain adequate knowledge of the products represented.
Has desire and ability to proactively intercept, engage, interact, and sell product to the consumer in a positive manner.
Maintain clean, sterile and safe environment for consumers.
Maintains a professional appearance consistent with the requirements of the job.
Properly sets up and prepares Event Table for execution.
Achieves 100% execution on assigned work.
Assists with preparation for client visits and completes audit corrections.
Builds and maintains rapport with store personnel to effectively meet company and client objectives.
Completes expense reports as per Company Policy.
Accurately prepares and submits all on-line requirements on the same day as Event execution.
Ability to access the internet, navigate through company’s electronic systems, use Microsoft Outlook, and capability to view assigned documents, including Microsoft Word & Adobe PDF forms.
Medical Staff
Apple One-Memorial Hospital – Bakersfield, CA
November 2013 to July 2014
Memorial Hospital met California requirements of compliance for all physicians that we credential. Update and do data entry. Excellent correspondence through phone calls, e-mail, letters or by fax
I was responsible to have each physician have a TB or Quantiferon blood test, MMR, Variella (chicken pox), or polio injections
We met that requirement
I also was a team player in credentialing each new doctor or re-credential the doctors that came into all facilities
This process includes a review of the physicians completed education
Training, or any certificate issued by the Board, in the physicians area of specialty
Trauma Registrar
KMC – Bakersfield, CA
April 2005 to August 2013
Identify patients who meet trauma criteria.
Collect core data points from patient’s medical
Records including, but not limited to demographics, ICD9 codes, procedure codes, and response times in order to calculate trauma severity scores.
Maintain confidentiality in compliance with HIPPA regulations.
Process and record data the the standards established by the American College of Surgeons.
Collaborate with the Trauma Nurse Coordinator and Trauma Medical Director, managing unit functions as well as process improvement.
I am
Instrumental in maintaining quality assurance data.
I worked close with Admitting to correct
Any admission type changes and any other issues.
Trained a full time employee, including
Creating several manuals and cheat sheets.
Agent Staff
State Farm Mike Boyer – Bakersfield, CA
November 2004 to April 2005
Maintained client files in compliance with the California State Insurance Commission
Communicated with clients to establish interest in other lines of business
Organized meetings, filing, phones, payments and Marketing
Control Clerk
State Farm Insurance – Bakersfield, CA
August 2000 to September 2004
Communicated with all customers
Manages all customer requests
Collected data on financial expenditures in order to generate monthly, quarterly, and annual reports
Updated and inventoried equipment for 31 California locations
Responsible for A/P and A/R for all locations in the region
Managed outside vendor services for all offices
Audited maintenance contracts for the region
Claims Imaging
State Farm Mutual Automobile Insurance Company – Bakersfield, CA
June 1998 to August 2000
Increased productivity of the unit by re-organizing processes.
Collected and maintained Medical bills.
Insured service level agreements with Claims that were met consistently.
Identified medical claims for processing.
Maintained all documents according to company
Policy.
Compiled data on completed claims and generated monthly, quarterly, and annual
Reports.
Education
High school or equivalent in Medical Terminology
Taft College
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