Call Representative Reserve University
Resume:
curriculum vitae
Personal information
Names
luutu matia
Address
P.O BOX 26367 Kampala, Uganda.
Telephone
************@*****.***
Nationality
Ugandan
Gender
Male
Education and training
• Dates (from – to)
10th August, 2007 to 30th may 2010
• Name and type of organization providing education and training
Makerere University, faculty of social sciences
P.O BOX 7062, Kampala, Uganda
• Principal subjects/occupational
skills covered
-Social psychology
-Criminology
-Concepts and theories of public administration
-Ethics of public administration
-Research Methods
-Monitoring and evaluation
-Impact assessment
-Social statistics
-Human resource development and management
-Administrative law
-Politics of East Africa
-Local government administration
-Management of information systems
-Public policy analysis
-Voluntary sector and service delivery
-Social anthropology
-State and economy
-Sociological perspectives, theories and methods
-Urban sociology
-Computer techniques; MS-WORD, MS-EXCEL, MS-POWER POINT, SPSS, STATA,
EPI-INFO and EPI-DATA
-Data processing
Skills accrued; public administration, data analysis, survey design, monitoring and evaluation, proposal and report writing skills, computer skills, research techniques, management of information system
• Title of qualification awarded
Bachelor of Social sciences (Public administration and sociology)
• Level in national classification
(if appropriate)
Graduated jan2011
• Dates (from – to)
2005-2006
• Name and type of organization providing education and training
Kajjansi progressive senior secondary School
P.O BOX 13518, Kajjansi, Uganda
• Principal subjects/occupational
skills covered
-Offered History, Economics, Geography and Fine art in my A’ level
-Was the Class representative in my A’ level
-Participated in Leadership workshop in the Inter-University Association.
-Leadership and mobilization skills
Dates (from –to)
Name and type of organization
Providing education and training
Principal subjects/
2001-2004
Seguku Hill College
P. O.BOX 8092 Kampala.
Offered, English, Mathematics, Commerce, Chemistry, Biology, Agriculture, Geography and History.
WORKING EXPERIENCE
Jan 2018 to date
Egatee Uganda ( E-COMMERCE COMPANY )
Customer care Departerment
Tele sales agent
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Jan 2015 - 2017 Dec
Startimes UgandaDtv
Customer care department
Sales Executive
Buildmarket position by locating, developing, defining,
Negotiating and closing business relationship.
Contact existing clients to arrange the placement and design of advertisement they have agreed on and ensure on going relationship
Research client needs and explain the benefits of a product.
Explainpricingcosts to potential clients and negotiate a fee
Attend industry events, exhibitions and conferences meeting
potential and exisiting clients.
Supervision and monitoring sales agents
Customer advising.
Track purchases and record of sales, contacts and deals
- Resolve customer complaints with call center agent
Data entry, setting and marking testsTelesales marketing on products and services
Writting and Deliver sales reports to management
Solving Escalated issues to technical department or line-manager
•Dates (from-to)
May 2012 – Dec 2014
• Name and address of employer
ISON UGANDA/ AIRTEL UGANDA
• Type of business or sector
Customer care.
• Occupation or position held
Call center agent
• Main activities and responsibilities
-Customer advising
- Resolve customer complaints
Data entry
-Telesales marketing on products and services
-Escalating issues to back office
Skills acquired: problem solving skills, use of different software like PACs, MINSAT, time management, interpersonal skills, multi tasking.
• Dates (from – to)
Sept 2011 – May 2012
• Name and address of employer
Warid Telecom(SPANCO) Uganda.
• Type of business or sector
Customer care
• Occupation or position held
Call Centre Agent
• Main activities and responsibilities
- Answering to all customer quarries and inquiries professionally
-handle and resolve customer complaints
-enter customer information
Data entry
-identify and escalate priority issues
-follow up customer calls where necessary
-route calls to appropriate resource
-Updating customers on products and services of the company
-Advising customers
-Telesales marketing
Skills attained: Multi-tasking, use of CRM interface, SMAP, advising skills, Call handling, listening skills, analytical skills, interpersonal skills, communication skills, problem solving skills with empathy and enthusiasm, organizational skills like team work.
Date (from- to)
2009 Feb June 2010
Name and address of employer
Type of business or sector
Occupation and position held
Makerere University, P.O. Box 7062 Kampala
Finance department under the of deputy bursar’s office
Office Assistant
Main activities and responsibilities
skills covered
Updating all employee files and documents
Coordinating HR office with deputy bursar’s office
Receive all the employee queries and complains
Help in payroll issues
Drafting letters and reports
Data entry and photo copying
Worked on Information System (CIS) records
Coordinating the human resource office with the deputy bursar’s office.
Skills accrued; Problem solving, recruitment, office management, administration, follow up, record keeping skills
Personal skills
and competences
Acquired in the course of life and career but not necessarily covered by formal certificates and diplomas.
certificates
I am a self motivated, articulateanalytical, good judgment, resultoriented, teamprayer, innovativepractical and considerate in regard to other peoples views and open to correction and encouragement.
Certificate in Ethnography and mixed research methods.
Awarded by Case Western Reserve University.
Certificate in Counseling awarded by Humanitarian Institute
Certificate in conflict and peace resolution awarded by African population consult
Certificate is customer service from Ison Uganda
Other languages
Mother tongue
LUGANDA
English
LUSOGA
RUNYANKORE
• Reading skills
Excellent
• Writing skills
Excellent
• Verbal skills
Excellent
Social skills
and competences
Living and working with other people, in multicultural environments, in positions where communication is important and situations where teamwork is essential (for example culture and sports), etc.
I am a good team Player, social networking, interpersonal skills, able to work in multicultural societies and can easily adjust to different working environments. During my educational career, I have worked as a student leader in various positions which has enabled me to learn on how to handle a multitude of persons from different backgrounds in terms of interpersonal communication and association skills.
Organisational skills
and competences
Coordination and administration of people, projects and budgets; at work, in voluntary work (for example culture and sports) and at home, etc.
I have exceptional administrative skills which I have gained over the years in different administrative positions right from junior secondary to university. While working at Makerere University under the office of Deputy Bursar, I gained outstanding skills in areas of leadership, management, record keeping and policy implementation.
Technical skills
and competences
With computers, specific kinds of equipment, machinery, etc.
I am proficient in computer-based Statistical software’s for data analysis and management including; EPIDATA, SPSS, STATA, MS-EXCEL, MS PowerPoint and Microsoft Office computing. These have helped me improve my skills in survey sampling and design, Social Statistics and health research analysis using both quantitative and qualitative methodologies. Am able to use all office equipments appropriately.
Artistic skills
and competences
Music, writing, design, etc.
I love singing, gospel music, reading novels, educative and inspirational literature.
Other skills
and competences
Competences not mentioned above.
Games especially football has kept me going both playing and watching.
Management and administration skills
Leadership skills
Sales and marketing
Computer skills
Project planning
Supervision skills
Research skills
Driving skills
REFEREES
1. Mr sekandi samson
Field assistantInterswitch uganda
Tel. +256*********
2. Mrs. Edith Mumwodah
Deputy Bursar Makerere University
P.O. Box 7062 Kampala-Uganda
Tel +256-***-******
3. Mrs. Brenda Zaweede
Assistant manager Startimesdtv
Tel: +256*********
I LUUTU MATIA, do certify that the above information am presenting is truly correct and is without any infringements.
Contact this candidate