Services Manager Assistant
Resume:
NATHAN SCOTT
Henderson, NV *9011
EDUCATION, HONORS & AWARDS
Piedmont Community College, Charlottesville, Virginia – Studies in Hotel and Business Management.
Louisa High School - Louisa Virginia - Graduated
CAREER RELATED EXPERIENCES
Wynn Encore Hotel and Casino Las Vegas, Nevada
Director of Front Services - November 2015- November 2019
■ Oversaw the daily operations of the Front Services Department, which included Bellmen, Baggage Handlers, Doorpersons, Valet Attendants and Parking Services Personnel for this 4700 room Forbes 5 Star Resort.
■ Responsible for forecasting and managing departmental budget, cost control and policy and procedures.
■ Staffing, scheduling, interviewing, hiring, and training on Forbes 5 Star Standards.
■ Negotiating vendor contracts.
Assistant Director of Front Services - December 2009 – November 2015
■ Assisted the Director with managing the daily planning operations of the Front Services Department.
■ Assisted with daily operations, managing budgets, cost controls, staffing and scheduling. Wynn Hotel and Casino LasVegas, Nevada
Front Services Manager - September 2007 - December 2009
■ Responsible for managing the daily operations of the Bell and Door Departments for this 2600 Room Resort..
■ Oversaw the daily operation of the Dry Cleaning and Laundry guest services.
■ Compile daily, weekly, monthly accounting reports.
■ Responsible for staffing analysis, payroll, scheduling and meeting staffing requirements.
■ Development and implementation of Departmental Policies and Procedures Manual - following the company’s Forbes 5 Star Standards.
Assistant Manager Bell and Door (Bell Captain)- March 2005 - September 2007
■ Responsible for managing the daily operations of the Bell Desk, Front Driveways staff, Bell Attendants, Baggage Handlers and Door person’s whose focus was for arriving and departing guests.
■ Responsible for staffing, payroll, scheduling and meeting staff requirements.
■ Oversaw the daily operations of the Dry Cleaning and Laundry guest services. Green Valley Ranch Resort Spa and Casino Henderson, Nevada Director of Guest Services - October 2002 - February 2005
■ Responsible for managing the daily operations of the Guest Services Department, Concierge, Bellmen, Doorpersons and Valet Attendants for this 495 room, 5 Diamond Resort.
■ Responsible for forecasting and managing departmental budget, cost control and policy and procedures.
■ Staffing, scheduling, interviewing, hiring, and training on Luxury 5 Star Standards. References available upon request.
Contact this candidate