Experienced Manager

SUMMARY

Dynamic team player with **+ years of restaurant, customer service

and management experience. Patient problem solver and critical think- er with a constant drive for improvement.

WORK HISTORY

That BBQ Joint Madison, WI 2013-2019

Manager

• Open and close both FOH and BOH

• Utmost attention to product quality

• Inventory control

• Ensuring safe food temperatures and cleanliness of establishment

• Prep and cook items from scratch

• Manage website and social media

Cranberry Creek Cafe and Catering Madison, WI 2020 Caterer

• Actively coordinate with co-workers to ensure correct orders go out

• Provide consistent customer service in both setup and takedown of ca- tered items

• Assist with prep work and assembly of cold catering items CUIR Survey Center Milwaukee, WI 2012-2013

Market Researcher

• Communicate clearly and effectively with client base

• Record accurate responses

• Remain neutral despite personal opinion

• Maintain professionalism

EDUCATION AND TRAINING

UW-Milwaukee BA English Professional/Technical Writing Stark State AA English

SKILLS

• Supervising FOH and BOH staff directly

• Continuous development of new menu items

• Effectively communicate through deep product knowledge

• Coaching staff on techniques for providing excellent customer service

• Ability to quickly solve problems in busy work environment

• Proficient in MS Office, Adobe InDesign, Adobe Muse Clement Henriques

Madison WI

608-***-****

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