Ubaid Ghaffar

West Haven, CT P: 203-***-**** admx7o@r.postjobfree.com linkedin.com/in/Ubaid-Ghaffar

OBJECTIVE

A highly dedicated, approachable, and organized Civil Engineering professional with 2+ years of experience in customer service. A reliable and team-oriented with proven ability to multi-task and perform well in a fast-paced environment. Undergraduate student seeking challenging and rewarding opportunities that will allow me to utilize my leadership and communication skills while benefiting the company.

Relevant Courses:

·Soil Mechanics

·Project Management

·Hydraulics

·Elementary Surveying

·Structural Analysis

·Engineering Economics

·Civil Engineering Materials

·Concrete Design & Construction

·Water Resources Engineering

EXPERIENCE

Avis Budget Car Group Agent. – West Haven, CT

Customer Assistance Representative Jan 2018 – Present

Maintained a patient and professional attitude towards assisting customer.

Operated telephone switchboard to answer calls and scheduled appointments as well as handled multiple deadlines and task assignments.

Assisted customer both face to face and over the phone about inquires and pricing information.

Communicate with supervisor effectively and follow instructions demonstrating excellent soft skills.

Delivered high sales product through earning customer loyalty and trust increasing retention rate by 45%.

Managed customer acquisition by confirming customer information is entered accurately in our transportation system and consistently track/trace freight movement from origin to destination to solve operational challenges.

Exhibited exceptional team player skills when communicating about the progress of company or assisting colleagues through situation as well as maintaining an enjoyable working atmosphere.

University of New Haven. – New Haven, CT

Service-Learning Member (work study) Aug 2020 – Dec 2020

Possessed strong commitment to team environment dynamics with the ability to contribute and follow leadership directives at appropriate times.

Provided a detailed map and excel sheet for City Engineer of West Haven, CT with 100% accuracy.

Created a map which included characteristics of catch basins and determines flow of the stormwater infrastructure of a specified area.

EDUCATION

University of New Haven– New Haven, CT May 2022

Bachelor of Science in Civil Engineering

ADDITIONAL

Technical: Microsoft Office (Word, Excel, PowerPoint, Outlook), Zoom, STAAD, AutoCAD

Language: Fluent in English, Urdu and Hindi

Sports: Kick Boxing, Jiu-Jitsu

Contact this candidate