Office Administrator Branch Manager

Chantel Van de Venter *

Chantel Van de Venter

*** ******* *** **

Edmonton, Alberta, T6M 0C7

Mobile: 306-***-**** **********@*****.***

Summary

Result driven, proactive, and organized individual seeking a position that pertains to Business administration with emphasis in human resources. Currently a 4 th

year (completion Oct 2021)

university student with National American University. Bringing more than 10 years experience in accounts receivable. I am offering high quality office support, with excellent communication skills and record keeping tasks done effectively.

Employment History

Service Planner 04/2018 – current

Konecranes Canada, Fort McMurray

Coordinating service schedule daily

Plan and schedule branch service activities

Arrange sub-contracted services and equipment rental. Creating service requests and work packages to field operatives Creating requisitions/purchase request on Siebel and verifying PO request submitted Schedule and dispatch field operatives to scheduled customers for service, maintenance, inspections and repairs.

Review job costs and time tickets to each job completed. Sourcing and procuring parts.

Creating and reviewing charge lines of completed work before sending to invoice. Define material requirements for service requests. Respond and support all customers as required.

Resolving customer complaints, to ensure satisfaction to the customer and to the best interest of the company.

Review all PPE for the branch and ensure that all techs have required equipment to work safely. Assisting branch manager in training needs and other requirement for all field operatives Monitoring and coordinate the company equipment and other assets to ensure they are properly maintained and services when required.

Analyze and report to management any significant deviations from original job plans or scope of work changes.

Maintaining the open orders report to ensure it reflects the current service work. Responsible for shipping/receiving, shop cleanliness, vehicle maintenance. Assist the Branch/Service Manager and the District Operations Manager in establishing training needs and requirements for all Service Technicians in the branch. Chantel Van de Venter 2

Review and approve technicians’ time tickets as submitted daily for completeness, accuracy, allocation to the correct job numbers and compliance with company policy. Receiving all ‘goods received’ into Siebel.

Answering all service calls, breakdowns etc.

General office management and answering incoming phone calls. Office Administrator 08/2015 - 02/2016

Meyers Management Consulting Group

Fort McMurray, Alberta

Meeting with contractors at the various properties for any maintenance work to be carried out; Weekly property inspections;

Assisted the various condo boards with any questions and enquiries they might have; Banking done as required by accountant;

Maintained detailed correspondence;

Updated client accounts and other information;

Communicated with clients vie phone, email or personal visits; Greet visitors and direct them to the appropriate staff or office; Schedule meetings for members of the company;

Managed correspondence by answering emails and sorting mail; Draft, format and print documents;

Answer phone calls and transfer them as necessary; Photocopied and filed appropriate documents;

Accounts Receivable Controller 03/2007 - 04/2013

Toll Global Forwarding SA Pty Ltd

Allocation of all payments received from Debtors to specific accounts Reconciling all overdue accounts

Negotiated payment terms with multiple clients

Opening of and assigned new client accounts

Resolved billing and invoice problems within the operations and accounts departments Maintained detailed correspondence between internal and external staff and clients to improve accuracy and efficiency

Compiled detailed information from other department managers to resolve client queries Updated client account information daily

Communicate with clients via phone, email and in person. Client Liaison Officer 10/2005 - 03/2007

Nedbank Ltd

Braamfontein, Gauteng

Collecting bad debt on legal or handed over accounts; Assisted attorneys with correspondence and affidavits on judgements taken;

Chantel Van de Venter 3

Visiting attorneys when information was required, regarding accounts handed over for collection;

Compiled and documented research on deceased estates and the insolvency law/act in South Africa.

Senior Accounts Receivable Professional 01/2002 - 09/2005 SDV Transami Pty Ltd

Kempton park, Gauteng

Collections on overdue accounts

Creating invoices to customers for services rendered; Data capturing - transactions from all bank accounts to clear up old and overdue debt; Assist financial manager with delegated duties to help share the work load; Visit customers often to assist with collecting unpaid and overdue accounts; Visit all key account customers in order to ensure all requirements were met and to build good relationships with them;

Education

Currently enrolled to complete a BSC degree 01/2017 to current Business Administration with emphasis on Human Resource Management National American University (On-line)

Rapid City, South Dakota

Credit Management Certificate 2007

PBS Training College

Randburg, Gauteng

Community Activities

Volunteering at Thickwood Heights 09/2014 - 04/2016 Schools

Fort McMurray, Alberta

Highlights

Excellent oral and written communication skills and listens well to details Highly organized and flexible

Detail oriented and works a high degree of accuracy Work well in a team environment and individually (Team player) Computer literate, and technologically orientated. Self motivated and highly efficient.

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