General management/ trainer
Resume:
Cheri
Roberge
*** ********* **** *******, **** Coral, Florida
*************@*****.***
Education
Stratford High School 1993/06
health • Stratford, Connecticut
Skills
Customer service Scheduling
Training Management
Microsoft office Cash Management
Organizational Leadership Human Resources Management P&L Management Budget Management
Experience
Dunkin' Donuts 2018/10 - Present
General Manager • CAPE CORAL, FL
Complete paperwork and file reports quickly and efficiently Supervised a team of [how many] servers and [how many] kitchen staff Host large parts of [what number] or more
Perform walk-throughs regularly to gauge timeliness and quality of service Met monthly sales goals for [how many] continuous months Clean, answer phones, and serve customers during busy shifts Maintain safe, fun working environment
Attend trainings and meetings to maintain status as top-level restaurant Maintain inventory and reorder supplies as needed
Run [how many] daily/weekly departmental meetings
Hired and trained [how many] employees
Schedule [how many] employees each week to maximize productivity Monitor food preparation ensuring high-levels of safety and quality Increase sales [what percentage or what dollar amount] by implementing new specials Document and quickly resolve all customer satisfaction issues Hess Corporation/Speeway 2010/05 - 2017/02
General Manager (GM) • Cape Coral, Florida
Complete paperwork and file reports quickly and efficiently Supervised a team of [how many] servers and [how many] kitchen staff Host large parts of [what number] or more
Perform walk-throughs regularly to gauge timeliness and quality of service Document and quickly resolve all customer satisfaction issues Increase sales [what percentage or what dollar amount] by implementing new specials Maintain safe, fun working environment
Met monthly sales goals for [how many] continuous months Clean, answer phones, and serve customers during busy shifts Run [how many] daily/weekly departmental meetings
Monitor food preparation ensuring high-levels of safety and quality Hired and trained [how many] employees
Schedule [how many] employees each week to maximize productivity Attend trainings and meetings to maintain status as top-level restaurant Maintain inventory and reorder supplies as needed
Walmart 2007/01 - 2010/04
Customer Service Manager • Cape Coral, Florida
Complete paperwork and file reports quickly and efficiently Supervised a team of [how many] servers and [how many] kitchen staff Clean, answer phones, and serve customers during busy shifts Host large parts of [what number] or more
Perform walk-throughs regularly to gauge timeliness and quality of service Document and quickly resolve all customer satisfaction issues Maintain safe, fun working environment
Run [how many] daily/weekly departmental meetings
Attend trainings and meetings to maintain status as top-level restaurant Languages
English
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