CV Michael Ledesma Roque

PERSONAL INFORMATION

Name: Michael Roque

Date of Birth: 19/10/1976

Address: **** ** *****, ****. **.9 ICAD 1,

Musaffah, Abu Dhabi, U.A.E.

Mobile: +971*********

Email: admx3f@r.postjobfree.com

PROFILE

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. EDUCATION

Tertiary ● Technological Institute of The Philippines P. Casal St., Quiapo Manila

Bachelor of Science in Computer Science

April 2005

Vocational ● System Technology Institute

Advanced Programs Center, Lerma

Certificate in Applied Programming

May 2001

Secondary ● Rizal High School

Caniogan Pasig City

March 1993

Primary ● Bagong Ilog Elementary School

Bagong Ilog Pasig City

March 1989

PROFESSIONAL EXPERIENCE

June 2009 – Present. PDI Job Controller

Nissan Al Masaood Automobiles (Abu Dhabi U.A.E.)

● Coordinates between Sales Warehouse and Workshop.

● Conducts effective and efficient planning, monitoring and control of workshop load according to workshop capacity.

● Communicate the job priorities with Team Leader and allocate them appropriately to the technicians.(Giving priorities to Scheduled Delivery and VIP customers).

● Determines the entire workshop capacity at all times and grasp the remaining available hours.

● Monitors the actual work in progress of all technicians and update records of job allocation status accordingly,

● Inputs man-hours data FRT for the purpose of job costing.

● Informs Sales Warehouse Admin on any delay in completion of work, actual job status, any additional work or lost time in a timely manner.

● Guarantees job completion with respect to the promised delivery.

● Follows up with the Parts Department for parts availability. Feb.2008 – Dec. 2008 Technical Support Staff

De La Salle-College of Saint Benilde (Manila)

● Perform customer support, troubleshoot and provide accurate and timely solutions to user problems.

● Diagnose and resolve hardware and software problems.

● Coordinates with the installation, upgrade, and update of software.

● Conduct preventive maintenance (system optimization, cleaning, etc.)

● Conducts support on network troubleshooting and cabling. Jul. 2007 – Nov. 2007 Public Relations Office Staff San Beda College (Manila)

● Concerns with the distribution of the Public Relations Office publications.

● Files and collects all publication about school (journals, newspaper clippings, brochures, souvenir programs, etc.); and makes these available for research studies of students and faculty.

● Prepares invitations, souvenir programs, and certificates.

● Documents important events, activities, and projects of the College.

● Assists the Bedanet in updating the school webpages. Nov. 2006 – Apr. 2007 Computer Laboratory Technician De La Salle University (Manila)

● Assembles, installs, tests, and configures computers and related peripherals.

● Ensures virus and worm control, protection, and

extermination.

● Performs preventive and remedial maintenance on computers, printers, and related peripherals.

● Installs and configures various software packages. WORK ACHIEVEMENTS

April 2018. ● Employee of the Month

Nissan Al Masaood Automobiles, Abu Dhabi U.A.E.

August 2017 ● Employee of the Month

Nissan Al Masaood Automobiles, Abu Dhabi U.A.E.

December 2016 ● Employee of the Month

Nissan Al Masaood Automobiles, Abu Dhabi U.A.E.

For Year 2015 ● Top Performing Job Controller

Nissan Al Masaood Automobiles, Abu Dhabi U.A.E.

TRAINING AND SEMINARS ATTENDED

April 23 – May 21, 2008 ● Linux/Unix Fundamentals

DLSU – College of Saint Benilde

February 17, 2005 ● PC Hardware Troubleshooting

TIP, Quiapo, Manila

February 19, 2003 ● Linux: Migrating from Windows to Linux TIP, Quiapo, Manila

SKILLS

:

● Software: Proficient in Visual Basic 6, Oracle, Java, Visual FoxPro, Java Script, C++, HTML, Microsoft Access and Adobe Photoshop.

● Office: Proficient in MS Office Application, Microsoft Excel, Microsoft PowerPoint, Microsoft FrontPage and Microsoft Word.

● Hardware: Proficient in PC Hardware and software Trouble Shooting.

● Language: English (good spoken and written command)

Contact this candidate