Program coordinator

Education

The University of Phoenix ****- Present

**** * ********** ****

Phoenix, AZ 85040

Ed.D: Curriculum & Instruction (In Progress)

Overall GPA: 3.78/ 4.0

Liberty University 2009- 2011

1971 University Blvd

Lynchburg, VA 24515

Ed.S: Curriculum & Instruction

American Intercontinental University 2001- 2003

231 N Martingale Rd.

Schaumburg, IL 60173

Master of Science in Education

Brooklyn College 1994- 1995

2900 Bedford Ave

Brooklyn, NY 11210

Bachelor of Science in Education

Clark Atlanta University 1988-1991

223 James P. Brawley Dr. SW

Atlanta, GA 30314

Bachelor of Arts in Political Science

Employment Experience

Volunteers of America- Greater New York, Inc. September 2018- Present

Position: Housing Specialist

9305 168th St.

Jamaica, New York 11433

Responsible for identifying and developing strategic linkages with community-based organizations to enhance on-site services provided to program clients. Designs and implements groups and presentations for clients and providers. Completes intake assessments and client information. Assists in provision of direct care services and administrative support to the program. Providing aftercare to assigned clients who have been placed/discharged from the facility. Developing and facilitating client workshops and one on one sessions on acquiring and maintain affordable permanent housing placements. Focused on conducting thorough housing

assessments and supporting client goal of eligibility. Training clients on housing readiness.

Tempositions January 2018- Present

Position: Substitute Teacher

622 3rd Ave. 39th Floor

New York, New York 10017

Provides services for Grades K-12 in schools throughout the five boroughs of New York City. Responsible for carrying out the professional duties of a classroom teacher. Adheres to school policies and school professional s policies. Possesses a positive attitude while working in a fast-paced environment. Reports for scheduled work times and duties reliably and punctually. Maintains a clean, safe, and supportive classroom environment in the permanent classroom teacher’s absence.

Verizon May 1996- November 2017

Position: Consumer Sales/Service Representative

1495 Flatbush Ave Ext.

Brooklyn, New York 11201

Responsible for assisting and troubleshooting for customers in an effort to negotiate and remedy escalation issues. Assisted with customer navigation through billing, service, and overall maintenance concerns. Managed and oversaw teams in a coaching capacity to assist fellow representatives with individual sales quotas and maintenance of positive customer service experiences.

Organizational/Community Service Experience

Citadel Cathedral of Praise & Worship January 2004- present

Organizational/Service Position: Youth Sunday School Superintendent

Developed, introduced, and successfully implemented a junior and senior high curriculum that encouraged youth to learn, adopt and apply scripture to/for their life experiences. Partnered in producing and implementing the "Vow of Purity Program” where youth of the congregation ages 12-17, male and female were given the opportunity to learn and practice implementation of strategies pertinent to sex education, finance, time management, health, and spirituality.

Verizon Connections September 2006- December 2010

Organizational/Service Position: Mentor

Served at a public school (PS.56) in Harlem NY. Worked to bring English as a Second Language (ESL) students as well as students with disabilities to their appropriate grade levels in core subjects such as reading and math. Encouraged students to develop fundamental reading skills/strategies using games and other tools to promote successful transition to the English language. Stimulated students through creative/unconventional methods such as cooking and craft workshops to build their math skills. Presented and guided implementation of many of the program initiatives proposed and introduced to staff.

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