Improvement Manager Project

RODNEY STAGGERS

Phoenix, Arizona ***** 602-***-**** ******@***.***

Links

www.linkedin.com/in/rodney-staggers-9121894a

https://my.indeed.com/p/rodneys-x8tc1un

Professional Summary

Results-oriented Senior Manager of Training & Workforce Development experienced in arranging training instructors, curriculum content, and course plans to accomplish company targets. Knowledge in managing courses on various learning management systems. Years of experience in supervision and managing of staff in various departments. Ability to provide instructional led training for support staff as well as contracted providers. Skills in Microsoft Office tools. Developed organizational strategies to make sure that network is compliant with training per required regulations. Certified Adobe Captivate Specialist. Strong proficiency in Articulate 360 software used to design business training modules. Collaboration skills and experience working with teams. Created and trained New Employee Orientation using Adult Learning Principles. Ready to bring 25+ years' experience in learning and workforce development to a dynamic new role with a progressive organization.

Skills

Instructional Design

New Hire On-Boarding

Learning And Development

Design And Development

Planning

Program Management

Evaluation

Surveys

Information Technology

Training Activities

Standard Operating Procedures

Learning Resources

Focus Groups

Project Manager

Written And Oral Communication

Learning Management Systems

Constant Contact

Help Desk

Following Up

Zendesk

Process Documentation

Excel

Troubleshooting

Customer Service

Written And Verbal Communication

Direct Supervision

Work History

Sr. Mgr of Training and Workforce Development 05/2015 to Current

Arizona Complete Health, Cenpatico Integrated Care – Tempe, AZ

Motivated and encouraged team members to communicate more openly and constructively with each other

Prioritized and organized tasks to efficiently accomplish service goals

Achieved cost-savings by developing functional solutions to material handout problems

Demonstrated self-reliance by meeting and exceeding workflow needs

Resolved interpersonal conflicts by listening, finding common ground and building relationships

Managed internal staff of master’s degree Clinical trainers

Demonstrated leadership by making improvements to work processes and helping to train others

Improved operations by working with team members and customers to find workable solutions

Collaborated with others to discuss new training opportunities

Contributed to development, planning and completion of project initiatives

Database experience

Created new programs that resulted in increasing productivity and customer satisfaction

Leveraged learning management system to input and compile data gathered from various sources

Monitored training compliance quarterly to make sure that training compliance did not fall below regulators requirement of 90%

Created internal leadership program

Performed site evaluations, customer surveys and team audits

Created audit tool and audited provider agencies for compliance

Training Administrator 10/2006 to 05/2015

Cenpatico Integrated Care of Arizona – Tempe, Arizona

Creates/deleted/revised training modules and events for internal and network provider staff.

Created assessments and surveys for training courses.

Created training certification programs for internal and network provider staff.

Managed student profiles in learning management systems.

Audited contracted provider agencies for training compliance.

Scheduled, trained, and tracked live training events in 8 Arizona counties.

Issued correction action plans to contracted provider agencies for non-compliance.

Participated in Corporate Training Steering Committee.

Participated in Workforce Development Advisory Committee.

Coordinated and hosted contracted provider agency training contact meetings.

Participated in Quality Improvement Council.

Established Higher Education collaboration with Community Colleges.

Participated in Cultural Competency Diversity Awareness Committee.

Ran monthly and ad-hoc training requests from organization, corporate, and state regulators.

Maintained various learning management system for provider network and internal staff.

Helped with administering budgets, preparing facilities and organizing equipment

Hand-selected qualified instructors aimed at providing diversified learning environments

Enrolled employees in off-site training opportunities by registering staff in training courses

Evaluated effectiveness of training programs and recommended improvements to upper management

Performance Improvement Manager 05/1995 to 08/2006

Cigna Healthcare of Arizona – Phoenix, Arizona

Education

University of Phoenix - Phoenix, AZ Business Administration & Management GPA: 3.56

DeVry University - Phoenix, AZ Electronic Engineer GPA: 3.0

Northern Arizona University - Flagstaff, AZ Computer Science

Certifications

Certified Adobe Captivate Specialist Certified Mental Health First Aid Instructor Six Sigma Green Belt ADHS/DBHS Certified Master Cultural Competency Trainer

Accomplishments

Collaborated with team of health plan training coordinators in the development of bringing a single learning management system to the Arizona State Medicaid provider network. Was chosen to lead the alliance of health plan training coordinators.

Documented and resolved network provider agencies training compliance which led to the network's training compliance growing from 63% to the regulators requirement of 90% or higher.

Used Microsoft Access to develop tracking of health plan certifications database.

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