Bartender,boating stewardess, hotel restaurant management

Ellen Feeney

Mamaroneck, NY *****

********.**@*****.*** - 914-***-****

I have over 30 years in Sales, Hospitality and Customer Service. WORK EXPERIENCE

Bartender

Tiki Bar / Pier Restaurant & Tiki Bar - Rye, NY -

2018-07 - Present

Set dining tables according to type of event and service standards. Provided friendly and attentive service.

Maintained clean dining room, lobby and service areas at all times. Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

Assertively upsold alcoholic beverages, appetizers and desserts. Quickly recorded transactions in MICROS system to deliver prompt service.

Consistently provided professional, friendly and engaging service. Quickly set up and cleared tables and stocked all service stations. Shift Manager

Village Station - Mamaroneck, NY -

2017-07 - 2018-07

Managed schedules, accepted time off requests and found coverage when shifts were short.

Trained and mentored new employees to maximize team performance.

Tracked receipts, employee hours and inventory movements. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Server

Larchmont, NY -

2016-05 - 2017-07

Quickly recorded transactions in MICROS system to deliver prompt service.

Quickly set up and cleared tables and stocked all service stations. Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Served beverages, breads and butter and replenished items as necessary. Routinely carried large loads of dishes to kitchen for washing. Maintained complete knowledge of restaurant menu, including daily specials.

Provided friendly and attentive service.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register. Server

Sam Snead's Oak Grill & Tavern - Savannah, GA -

2014-02 - 2016-05

Skillfully promoted items on beverage lists and restaurant specials. Assisted in cashiering and Point of Sale (POS) system procedures during busy hours. Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register. Emptied and maintained trashcans and outdoor dumpster area. Quickly set up and cleared tables and stocked all service stations. Routinely carried large loads of dishes to kitchen for washing. Served beverages, breads and butter and replenished items as necessary. Bartender

Hard Rock Cafe - New York, NY -

2012-05 - 2014-05

Developed unique events and special promotions to drive sales. Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.

Retrieved liquor, wine and beer from various storage facilities. Cleaned and changed ashtrays and emptied trash cans as necessary. Ensured liquor was secured at the end of shifts.

Adhered to state laws regarding alcoholic beverage service. Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.

Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.

Bartender

Hard Rock Cafe Guam -

2011-06 - 2012-05

Tumon Verified that guests at the bar were of legal age. 25 years catering experience.

25 years casual dining experience.

Greeted guests in a timely and professional manner. Adhered to state laws regarding alcoholic beverage service. 25 years customer service experience.

Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.

Set up glassware and liquor prior to events.

Upheld strict cash handling procedures.

EDUCATION

Hotel & Restaurant Management

Indiana University

Hotel and Hospitality Management in University of South Florida Bishop Chartard High School

SKILLS

Answering, Answering incoming, cash, cash handling, cash register., client relations, credit, credit card, incoming calls, point of sale, POS, POS systems, Staff training, Time management, training, Restaurant Server, Barback, Busser, Hostess, Waitress CERTIFICATIONS/LICENSES

TABC

Food Handler

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