PROFESSIONAL PROFILE

Results oriented senior software quality assurance engineer/analyst with extensive background in delivery of quality applications. Dedicated to the delivery of applications that enhance the customer experience.

PROFESSIONAL EXPERIENCE

August 2015 – August 2020 Amtrak Atlanta, GA

Lead Test Automation Analyst

Provide governance on all Amtrak automation projects

Created a function-based automation framework. This framework was used to automate the customer reservation system. This regression automation has been in used for over 4 years.

Created the first consistently used automation at Amtrak.

Support users of Micro Focus Application Lifecycle Management (ALM) and perform administrative duties on the tool.

Instruct the project teams regarding the creation of Requirements Traceability documents and project test artifacts.

August 2014 – July 2015 Verizon Telematics Atlanta, GA

Lead System Consultant/Quality Assurance

Created automation for tests using HP automation tools

Implemented Business Process Testing (BPT) framework

Performed reviews of automated components and scripts

Developed training material for Unified Function Testing (UFT) and Business Process Testing (BPT)

Trained staff in the use of BPT and UFT.

Reviewed project test cases for usability. My recommendations reduced many test cases with 100+ steps to tests of manageable sizes.

May 2001 – July 2014 SunTrust Bank, Inc. Atlanta, GA

Test Engineer

Created test strategies for assigned software test projects in a release

Estimated project costs for requirements and testing

Performed review of project test artifacts and automation

Instructed test team on creation of project test artifacts.

Test Automation Engineer

Created test automation using UFT and BPT based on project requirements

Implemented progressive automation framework for customer service application to allow automation to execute for unit and system integration testing

Supervised the activities of 12 offshore test automation analysts

Developed a keyword framework to automate a mainframe application

Created an automated process to extract test data required for project test cases

Educated test analysts on the appropriate use of Quality Center and QTP/UFT

Programmer Analyst/Application Team Leader

Provided support and development activities for the mainframe back-office check sorting application

Supervised a staff of 5 developers assigned to the check sorting application

Developed code using COBOL and Assembler.

Automated the batch testing process for the application

Solicited business requirements and designed the operation processes.

Assign the code to be developed.

Assist in testing the newly developed process.

June 1998 – May 2001 Wachovia Bank Atlanta, GA

Test Coordinator/Bankcard Services

Implemented a daily batch test cycle for Bankcard application testing

Automated the daily and weekly batch cycles to increase test efficiency

Reviewed business test cases and developed test strategy

Established metrics to report on applications migrated to the test environments

Application Project Leader/Bankcard Development Services

Directed support and development activities for the mainframe developers on the Bank Card/Collections application team

Create Mainframe COBOL programs and JCL for Online and batch applications.

Designed process to move charge-off accounts to a Recovery Management System

Managed the development and implementation of the automated charge-off recovery system

Led the implementation of the year 2000 compliant Bank Card Collections system release

Directed development and testing activities combine collections processes into a single collection platform

August 1991 – May 1998 SSI/Servantis/CheckFree/Conix Atlanta, GA

Application Support Analyst

Provided support and development efforts for IBM/CPCS support products.

Code developed for IBM mainframes using COBOL and Assembler.

PROFESSIONAL DEVELOPMENT

Six Sigma (Yellow Belt)

Project: Created process to reduce the time required to locate physical test items from 320 hours to 18 hours

Toastmasters International

Accomplished Communicator – Gold Level (ACG); President – SunTrust Toastmasters; new Club Coach

EDUCATION

Spring Hill College – Mobile, Alabama

Master of Theological Studies

Mercer University – Atlanta, Georgia

Graduate Studies, School of Business (no degree)

Emory University – Atlanta, Georgia

Graduate Studies, School of Theology (no degree)

Mercer University – Atlanta, Georgia

Bachelor of Arts Humanities

SKILLS

Testing Tools

Micro Focus Quality Center/ALM, QTP/UFT, Business Process Testing (BPT), Sprinter, Selenium, Cucumber

Analytical Skills

Project Management, Requirements Gathering, Gap Analysis, System and User Acceptance Testing, End User Training, Root Cause Analysis, Risk Mitigation Planning, Offshore utilization, Test automation planning and design, SDLC

Technologies

Microsoft Office, MS Visio, MS PowerPoint, MS Project, IBM CPCS, Git/Bit Bucket, Subversion (SVN), Jenkins, Endeavor, CA7

Operating Systems

Windows NT/2000/XP/7/10, DOS, IBM MVS/ESA

Browsers

IE, Google Chrome, Firefox

Languages

Visual Basic, VB Script, XML, SQL, TSO/JCL, COBOL, Assembler, VSAM

Test Methods

Waterfall, Agile

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