Operator Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

CHARLENE ANN

WINSTON

C

*** * ******* **** #****, Houston, TX 77007, 901-***-****, ***************@*****.*** Extensive experience in answering and dispatching calls in a hospital or clinical setting, experienced using PBX console and paging system. I am ready to work for a dynamic company as an answering service operator using customer service skills and verbal communication experience.

Patient Registration Switchboard/Multi lined console Communication Skills Medical Terminology/Transcription Call Center Experience Computer Skills Call Monitoring Company Policies And Procedures Excellent Customer Service Excellent Oral Communication Switchboard Management Basic Computer Skills Customer Service Professional Communication Route Messages Telephone Operator/Answer Service Rep March 2019 - December 2019 Moved customers swiftly through sales process by scheduling appointments for presentations and personal meetings.

Answered warm inbound calls from potential customers answering advertising solicitations. Opened and updated customer accounts with personal information, payment methods and order details. Customer Service Rep November 2017 - March 2019

Followed up with customers to offer additional support and check resolution satisfaction.

Delivered fast and friendly service regarding questions and service complaints. Managed customer calls efficiently in a fast-paced call center environment. Explained promotions and special offers to customers. Completed inquiries and followed up with customers to share findings and offer solutions. Sold products to customers during routine service calls using strong cross-selling abilities. PBX Operator November 2002 - April 2009

Cumberland County Mental Health Center Fayettevill, NC Reported telephone and equipment malfunctions to management for resolution. Assisted callers with diverse requests by providing timely and accurate information. Coordinated emergency response by dispatching appropriate personnel. Helped callers reach desired personnel and offices with efficient transfers. Switched between telephone lines, intercom systems, and other forms of communication to manage call requirements. Connected individuals with incoming telephone calls through direct switching or paging systems. W

Diploma (some college, no degree) May 1972

East Liverpool High School, East Liverpool, OH

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