NAME : K.VENUJA

CONTACT NO : +91-996*******

EMAILID : admwha@r.postjobfree.com

Seeking challenging assignments which provide avenues for professional learning while enhancing my skills. Aiming at excellence in the working field through hard work, dedication, and honesty at challenging environment.

1. MAR 2021 - JUN 2021 Customer Support Representative Eureka Outsourcing Solutions

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently

Provide strong customer service and assistance on escalated live chat and email.

Manage day to day customer account and issue resolution through Customer Service work processes and systems.

Stays updated on and properly executes upon new workflows and processes.

Responds to customer inquiries about shares, payments and share related queries and account benefits through live chat and e-mail

Handles customer complaints regarding billing, payments, etc. 2. OCT 2019 - JAN 2021 Process Associate

Accenture Services Pvt Ltd ( Trigent Software, Ltd.)

Oversaw member information reconciliation procedures and paperwork.

Researched and resolved discrepancies in enrolment activities.

Ensured integrity of enrolment eligibility processes.

Implementing the groups for the companies.

Setting up the bills for the monthly invoice.

Feeding the Premium rates into the system.

Enrolling the members into the system.

Handling email chat with the client

Generating the ID cards.

Generating contact booklets.

Generating welcome booklets.

OBJECTIVE

WORK EXPERIENCE

2016-2019 Bachelor of Science – Computer Science

Hindustan College of Arts and Science

77%

2015-2016 Higher Secondary

St. Antony’s Girls Higher Secondary School.

78%

2013-2014 SSLC

St. Joseph’s Higher Secondary School.

92%

Applications Microsoft Office Suite: Word, Excel, Outlook Programming Languages Oracle SQL and PLSQL

Strength Excellent interpersonal skills and communication skills Quick learner, hard working with proven analytical skills Flexible to adapt any environment and work on any project

Oracle Certified Professional (OCP) in 2019.

Name Venuja. K

Father’s Name Kanesalingam. P

Date of Birth 04-12-1998

Marital Status Single.

Sex Female

Languages known Tamil & English

Permanent Address No: 2/427, Singaravelan Salai,

4th Cross Street,

Chinna Neelangarai,

Chennai- 600115.

EDUCATION

SKILLS

CERTIFICATION

PERSONAL INFORMATION

Trust the above furnished particulars will meet your requirements in line and awaiting your favorable consideration for giving an opportunity to serve your esteemed organization. Place: Chennai.

Date :

(VENUJA.K)

DECLARATION

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