TECHNICAL SKILLS

-Hands on experience in Jira, Service desk management, Crowd and SQL.

-Domain knowledge in Banking and Telecom verticals.

-Good Knowledge in Service Now and ITIL framework.

-Hands on experience on JIRA, confluence, Bit-bucket, Chef & ELK.

-Proficient in Microsoft Office tools (Word, Power Point, Excel, Outlook)

-Infrastructure management (experience on Dockers, containers and nodes)

EMPLOYMENT HISTORY

Operations Engineer

Onmobile Global Ltd February 2016 – March 2018

Associate Consultant

KPMG Global services July 2019 – February 2020

JIRA Consultant

Schneider Electric March 2018- June 2019

Senior Software Engineer

DANSKE IT, Bangalore March 2020 – Present

RESULTS INCLUDE

-Proven Administration of Atlassian products like Jira & Confluence.

-Proven experience in providing service to internal stakeholders to achieve successful project outcomes.

-Ability to simultaneously work with multiple stakeholders across the organization, handled more than 50K users (Developers and Testers) from Danske Bank.

-Responsible for planning and executing upgrades of complex Jira instances.

-Hands on experience in custom configuring Jira Agile projects.

-Administration, health check-up, taking thread dumps, Logs, performance and Maintenance of servers using Red Hat Linux.

-Experience in providing technical training for users and Administrators for various Atlassian tools.

-Installation and upgradation of all Atlassian plugins and testing their functionalities in Test/Clone Environment

-Ability to work under tight project timelines with good server-side scripting and database knowledge.

-Ability to troubleshoot issues and suggest areas for improvement in internal processes with fair idea in coding.

-Extensive Knowledge on creating Work flows, Fields, Screens.

-Developed advanced JQL filters for users to customize their projects.

-Working on Chef Books and implementing chef pipeline executions in Jenkins for upgrading Atlassian tools.

-Knowledge in Artifactory, Git and MySQL and Groovy scripting

-Experience in using API’s for Atlassian applications.

-Experience in activities like migration process, Application installation and upgrade, Log troubleshooting and all kind of administration process.

-Experience in Migrating/ upgrading Plugins data of Zephyr, Plan, Structure during the Jira project migration.

-AD migration for Atlassian tools.

-Good understanding of ELK for log monitoring.

-Raising and resolving Atlassian vendors support request in-case of any bugs reported.

-Responsible for availability of production systems 24/7.

I hereby declare that the above given details are true to best of my knowledge.

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