Resume

Name Peter Bustarde

Address Virra *, Unit C2-2

*** *. ******, ****** ****

****, ***********

Telephone 096*-***-****

Email admwf7@r.postjobfree.com

Nationality German / Filippino

Driver’s License Non Pro 1,2

EXPERIENCE

DATES FROM 06/2017 – 08/2019

IT SPECIALIST, Netcom bw, Ellwangen, Baden Wuerttemberg, germany

Configured hardware, devices and Software to set up work stations for customers and employees.

Responded to support request from end users and patiently walked individuals through basic troubleshooting task.

Explained technical information in clear terms to non-technical individuals to promote better understanding

Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

DATES FROM 11/2012 – 04/2016

CUSTOMER SERVICE SPECIALIST, vodafone Germany, Bonn, Nordrhine westfalia, germany

Evaluated customer information to explore issues, develop potential solutions and maintain high quality service.

Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Offered internal and external customers first rate customer service to maximize satisfaction and business success.

Handled over 70 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Recorded product and services failure complaints and notified appropriate departments.

Maintained financial accounts by processing customer adjustments.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

DATES FROM 10/2010 – 11/2012

CUSTOMER SERVICE REPRESENTATIVE, kabeldeutschland, Bonn, nordrhine westfalia, germany

Evaluated customer information to explore issues, develop potential solutions and maintain high quality service.

Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.

Achieved and consistently exceeded revenue quota through product and service promotion.

Dates from 01/2007 – 02/2009

quality control Specialist, Hella Kg hueck, paderborn, nordrhine westfalia, Germany

Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.

Reported problems and any concerns to management.

Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.

Monitored product standards and quality-control programs.

Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.

Educated employees on specific QA standards and confirmed maintenance of standards.

Routinely tested products to align temperature, specifications and ingredient levels with best practices and quality standards.

Dates from 11/2000 – 02/2006

PUBLIC SAFETY LEAD OFFICER, CITY OF ELMHURST, ELMHURST, ILLINOIS, UNITED STATES

Policed assigned areas to check homes, businesses and public roads for signs of disturbance.

Led shift briefings to inform officers of important considerations such as properties to check and individuals of note in local areas.

Educated staff members on proper field procedures to boost public trust in officers and efficiency.

Safely used firearms and other modern medical and police equipment.

Talked regularly with citizens to establish rapport and become familiar presence in area.

Patrolled assigned areas on foot, horseback or by vehicle.

Mapped information and read maps.

Secured crime scenes, gathered evidence and questioned witnesses.

Attended public gatherings to maintain order.

Handled citation and traffic violation paperwork.

Provided for public safety by maintaining order, protecting people and property and promoting good community relations.

Checked all vehicle equipment for proper functioning prior to use.

Identified, pursued and arrested suspects and perpetrators of criminal acts.

Dates from 03/1997 – 04/2000

HEALTHCARE ADMINISTRATOR, TRI STAR RESIDENTIAL CARE, RIVERSIDE, CALIFORNIA, UNITED STATES

Processed patient expense reports.

Reduced office expenses by finding suppliers and other services.

Observed all laws, regulations and other applicable obligations.

Developed monthly reports.

Prepared operational and salary budgets.

Prepared weekly Menu

Admit and discharge Patients

Dates from 05/1995 – 11/1996

SERVICE CREW MEMBER, MC DONALDS, PADERBORN, NORDRHINE WESTFALIA, GERMANY

Performed shift change tasks each day to keep store neat and running smoothly.

Kept customers and crew areas organized.

Greeted customers, provided friendly and knowledgeable service and placed orders.

Checked completed orders for accuracy and bagged meals for easy carrying.

Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.

Cooked, prepared and bagged food for customers.

Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.

Maintained clean, sanitized and well-organized food preparation zones.

Education

1991 - 1995 Associate of Applied Science / Richard von Weizaecker Berufschule

Paderborn, Nordrhine Westfalia, Germany

Specialization Electrical Technician

Graduated in 1995

1984 – 1991 High School Diploma / Fuerstenberg Realschule

Paderborn, Nordrhine Westfalia, Germany

Graduated in 1991

Activities

2021 – Now Volunteer – Pardss FII Member / Anti Crime & Rescue

2018 – 2021 Volunteer – Bracer NCR Director / Anti Crime & Rescue

Languages

German native – speak, write and read

English - speak, write and read

Tagalog - speak and read

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