Active Directory Support Professional

Roberto De Los Santos

* ******* **** *** **

Upper Saddle River, NJ 07458

(C) 570-***-**** (E) **********@******.***

General Skills

· Bilingual – Fluent in Spanish

· 3+ Yrs of Customer Service experience

· Patient

· Time management

· Strong listener/communicator

· Great attention to detail

· Eager learner

· Effective problem solver

Technical Skills

· Basic knowledge of IT Principles

· Proficient in Windows/Mac OS

· Proficient in Microsoft Office

· Proficient in Active Directory

· Remote Desktop Support (Quick assist,

Splashtop, Ultraviewer)

· Mobile device troubleshooting/repair

· Proficient in Computer hardware repair

· Proficient in Software troubleshooting

· Virus/malware removal

· Computer speed optimization

Certifications

· Google IT Support Professional Certificate (In progress) Experience

Aaccess.net, New City, NY Computer Tech Intern 3/21 - Present

· Provide help desk technical support for end users via telephone, e-mail, or on-site.

· Process, respond, and document repair tickets

· Provide end user training on basic use and functionality of supported devices and software

· Install, configure, and troubleshoot personal computers/printers, operating systems, and software applications.

· Perform Windows/Mac OS installs and updates

· Set up new users, delete users, edit users, password reset via Active Directory

· Virus/Malware Removal

· Computer speed optimization

· Cloning/Wiping HD and new SSD install

· Install, configure, and troubleshoot VOIP

· Assist in setting up A/V equipment for teleconferences

· Cat 5 wiring and cabling

· Research, identify and develop alternative solutions when new problems are encountered

· Other duties as assigned

Contact this candidate