Customer service representative

Melissa Mack

**** **** **. ********, ** *****

864-***-**** admwb2@r.postjobfree.com

Summary

Ambitious medical professional seeking entry level positions using knowledge in business, over 3 year’s customer service experience.

Education

Associates of Science in Accounting January 2018-Present

Spartanburg Community College Spartanburg, SC

Related Course Work

●Individual tax proced

●Management

●Payroll accounting

●Accounting principles I

●Accounting principles II

●Business law

●Principles of Management

High School Diploma August 2007-May 2010

Spartanburg High School Spartanburg SC

●National Technical Business Society

●Band/Color Guard

●3.5 GPA

Activities

Spartanburg County soup kitchen volunteer

Member of Medical Investigator’s Club, SCC 2013-2014

Seaboard, Student Activities council, SCC 2013

Experience

Recruiting Solutions 01/2020- 03/2021

Customer Service Associate Columbia, SC

●assisting claimants with filling out unemployment claims

●assisting claimant with status of their unemployment claims

●assisting claimant with navigating the website

●assisting claimant with appeal, resea information

●assisting employer with unemployment claims

●assisting employers with charge statements

●Adjudication PUA claims

●Working on special projects for Department of employment and workforce

American Credit Acceptance 05/2019-1/2020

Title Clerk Spartanburg, SC

●Execute title clerical functions to financial and legal departments.

●Process and verify financial and legal documents of vehicles to finalize sales deals.

●Prepare and process title and tax documents of vehicles.

●Prepare legal transfer documents to submit to the state motor vehicles department.

●Verify and analyze free-and-clear title issues, odometer reading and VIN number.

●Process and verify incoming titles accurately so as to transfer to buyers.

●Answer and respond to customers courteously on all issues relating to titles.

●Deliver titles to the purchasers or purchasing dealer.

●Adhere to company guidelines and procedures in title clerical activities.

●Ensure compliance of state, federal or local laws in processing titles.

Arbys Restaurant. 03/2016-04/2019

Manager. Spartanburg, SC

●operate cash and credit machine

●process food orders

●expedite food

●Reconcile voids, coupons and registers

●setup next day paperwork

●Prepare truck order

●Daily/weekly/monthly paperwork

●Give breaks out to employees

●Dispute complaints between customers or employees

●Labor control

Waffle House Inc. 03/2012-09/2015

Waitress/Grill Operator. Spartanburg, Sc

●Operate cash register and credit card machine

●Process Carryout food order

●Shift changing procedures

●Expedite food

●Cooked food for customers

●Prepped food for the next shifts and day

●Checked truck orders

Skills

●Microsoft word

●Microsoft PowerPoint

●Microsoft Excel

●Focus

●QSR

●Data entry

●Customer service

●Scubi

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