Customer Service

Lisa Miller

**** ******** **. ********* ** *****

704-***-**** (cell)

**********@*****.***

CORE COMPETENCES:

Customer Service, Merchandising, Supervisory, Inventory, Payroll & Training.

Skills:

Customer Service, Excel, Basic Computer, Filing & Office Skills, Training & New Employee Orientation.

PROFESSIONAL SUMMARY

Walmart – Mooresville, NC

Department Manager – September 2018 to January 2021

Putting out merchandise in three different departments. Supervisor of sales associates by making sure they are following processes. Inventory of merchandise including mark downs and price increases. Answering customer questions and requests. Relocated merchandise to help with sells.

Support Manager – September 2016 to September 2018

Supervised associates to make sure processes are done in timely manner. Answer calls from customers to help out upper management. Put out merchandise. Help with all area of the store when in need of help.

Personnel Manager – March 2012 to August 2016

Ensuring personnel files were filed and paperwork were in correct files and completed. Ensure associates were trained for their position and make sure the files were completed for training. Setup orientations for new hires getting ready for training of new associates. Setup and decorate associate area for workdays and holidays to make area feel welcoming. Scheduling new associate. Sending emails to managers about new associates training and others things that needed to relayed to them. Make sure that associates felt comfortable coming to talk to personnel with issues problems and concerns. Reports that needed to be done daily attendance, training, timesheets, or any other sent down from Market or Home Office. Communicated to associates new policies, changes in job processes & upcoming events. Headed up fundraising for Children’s Miracle Network & Relay for Life.

Training Coordinator – March 2006 to March 2012

Screen applications for new associates. Setup new associate orientation & hold orientation. Make sure new hires complete training & when associates change positions that their training is completed. Help personnel manager with filing, reports & any other processes that were needed. Fundraising for Children’s Miracle Network & Relay for Life. Support associates that needed help with opening enrollment benefits. Emailing managers when needed.

Accounting Associate – May 2004 to March 2006

Counting & balancing register monies, completing reports for the daily monies & making deposits.

Cashier – March 2004 to May 2004

Checking out customer when they were finished shopping, bagging items purchased & customer service.

Education: June 1980 High School Diploma – Mooresville Sr. High School

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