Management Analyst Bpo

DAYANAND SAGAR K R

#L**, K, Bharatidasan Colony, K K Nagar, Chennai 600078

Contact number: +91 - 932-***-****

Email: ************@*****.***

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development thereby enhance my working capacities, professional skills, business efficiencies and to serve my organization in best possible way with sheer determination and commitment.

EXPERIENCE

JULY 2019 – SEPTEMBER 2020

CREDITMANTRI FINSERVE PVT. LTD

Designation: Assistant Manager - Training & Quality

Job Description: Handle all training and quality parameters for on-rolls and vendor employees; Train the New hire batches on Credit Card/Secured & Unsecured Loans/ Short Term Business Loans/ App Based Funding / Credit Scoring Criteria. Provide a holistic insight about the various market players along with the strength and weakness of every product in the market.

DECEMBER 2018 – MAY 2019

AL MOOSA MARKETING (CITIBANK)

Designation: Customer Relationship Officer

Job Description: Sales – Credit Card and unsecured loan to all the customers based out of Bahrain GCC region.

JANUARY 2017 – JUNE 2018

LAVKIK TOURS & TRAVELS

Designation: Co-partner

Job Description: Actively played a role in setting up business and running the same for 1.5 Years.

Includes financial planning and forecasting business outcomes.

JULY 2012 – DECEMBER 2016

J.P. MORGAN CHASE INDIA PVT.LTD

Designation: Senior Risk Management analyst

Job Description: Credit card fraud detection, prevention which also included training the New recruits and ensure they are at par in terms of quality

MAY 2011- JULY 2012

HONGKONG AND SHANGHAI BANKING CORPORATION LTD. (HSBC)

Designation: Assistant Manager

Job Description: Managed a portfolio of 800 Customers, Maintain the relationship with all the clients, cross sell NRI Products in addition to cross sell of CASA & Liability products. Included Video/Audio conferencing.

NOVEMBER 2007- MAY 2011

INTELENET GLOBAL SERVICES PVT. LTD

Designation: Sr. Customer Service associate

Job Description: New Hire Training – Product and process, Customer experience enhancement and Codes of Barclays bank.

APRIL 2003- OCTOBER 2007

WIPRO BPO SERVICE PVT. LTD

Designation: Customer Service Associate

Job Description: Joined as caller. Handled training sessions for New Hire batches and on job training for them on American Express Credit Cards.

EDUCATION

BACHELOR IN COMMERCE – FINANCE & ACCOUNTING

UNIVERSITY/COLLEGE : MUMBAI UNIVERSITY

YEAR OF PASSING : APRIL-2003 YEAR

SKILLS

Perseverance towards goals

Effective Team Management

Ability to work under crisis

Dynamic, Self Motivated and Initiative Negotiation and Persuasion

Dynamic, Self Motivated and Initiative

PERSONAL PROFILE

Name: Dayanand Sagar K R

Hobbies: Coin Collection, Reading

Languages known: English, Hindi & Marathi (Read, Write, Speak).

Tamil, Telugu & Konkani (Speak).

SOFTWARE EXPOSURE

CRM Software Management

NICE & Harmony Audio Recording Software

Operating System –MS Word/Excel/PowerPoint

CONFIRMATION

I hereby confirm that the information provided above is true to the best of my knowledge.

Place: Chennai

Date:

(Dayanand Sagar K R)

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