End Manager Customer Service

STEVEN ROBERTS

*** ****** ***** *****: 314-***-****

St. Louis, MO 63125 Email: admw4v@r.postjobfree.com SENIOR RETAIL MANAGEMENT &CUSTOMER SERVICE PROFESSIONAL A top-performing Retail Management & Customer Service Professional credited with combining sales, marketing and business development expertise to deliver substantial revenue growth within a highly competitive business market. Strong expertise in the management of all aspects of retail operations, including the leadership of personnel. Highly accomplished in consultative selling, customer service and the ability to build and maintain client relationships. KEY SKILLS ASSESSMENT

RETAIL OPERATIONS – Oversee and coordinate all activities of a retail operation, including the planning and execution of day-to-day activities and the leadership of personnel. ORGANIZATIONAL LEADERSHIP – Committed to quarterbacking internal teams through the exchange of knowledge, experience, and goal sharing to optimize strategies and drive sales. PROFESSIONAL EXPERIENCE

GreenLeaf Market,ST. LOUIS, MO Oct-2018-Dec-2020

Store Director

Coordinated with the store owners to ensure the store was prepared for opening day

Responsible for placing all orders and setting up the displays and shelves for the store

Managed all employees of the store

Dollar General,ST. LOUIS, MO July 2017 - Jan 2018

Store Manager

Responsible for all daily functions of the store

Improved the store’s district rating from #13 to #1 store in six months

Increased customer count from an average of 220 a day to over 500 a day

Handled all customer service issues

Responsible for cash flow and inventory

STRAUB’S,ST. LOUIS, MO 2001 - July 2017

ASSISTANT STORE MANAGER

Exercise leadership by supervising up to 60 employees in a gourmet grocery store totaling $110,000 to

$180,000 in weekly sales.

Enthusiastically participate in the management of all departments, including the bakery, dairy, deli, frozen foods and grocery and liquor sections, as well as provide support to the Front End Manager.

Quantifiably contribute by consistently leading all departments to an increase in sales over previous yearly totals.

Actively participate in all aspects of the resetting of stores and departments. EDUCATION &TRAINING

Bachelor of Science, Business & Marketing, Webster University, St. Louis, MO Associate in Applied Sciences, Culinary Arts, St. Louis Community College, St. Louis, MO Associate in Fine Arts, Advertising Design & Commercial Art, St. Louis Community College, St. Louis, MO

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