Assistant Restaurant Manager

SYEDSAULLATABBAS

Mob:034*-*******

Email:************@*****.***

Objective:

Aself-motivatedsalesprofessionalwithextensiveexperienceinsales,merchandising andstockcontrol.Apassionfordevelopingcustomerrelationsandhighenergylevels contributetooutstandingcustomerservice.Excellentcommunicationskillsanda commitmenttoteamworkresultinexceedingsalesquotas.Aflexibleanddependable employee

Personaldata:

Dateofbirth: 01-02-1989

MaritalStatus: Married

Nationality: Pakistani

Religion: Islam

WorkExperiences:

HotelManager(ARM)Malaysia(Nov2018tillMar2020)

planandorganiseaccommodation,cateringandotherhotelservices

promoteandmarketthebusiness

managebudgetsandfinancialplansandcontrolexpenditure

maintainstatisticalandfinancialrecords

setandachievesalesandprofittargets

analysesalesfiguresanddevisemarketandrevenuemanagementstrategies

recruit,trainandmonitorstaff

planworkschedulesforindividualsandteams

meetandgreetcustomers

dealwithcustomercomplaintsandcomments

addressproblemsandtroubleshootaccordingly

ensureeventsandconferencesrunsmoothly

supervisemaintenance,supplies,renovationsandfurnishings

dealwithcontractorsandsuppliers

ensuresecurityiseffective

carryoutinspectionsofpropertyandservices

ensurecompliancewithlicensinglaws,healthandsafetyandotherstatutory regulations.

EtisalatTelecommunicationsCo.UAE(Dec2016tillNov2018) DutiesandResponsibilities:

Acknowledgeandappropriatelygreetandassisteverycustomerinatimelymanner.

Processcustomerordersinacourteous,efficientandtimelymanner.

Organizeworkflowtomeetcustomerdeadlines.

Effectivelypresentanddiscusstheproductsandservicesofthecompany.

Attendtocustomerquestions,complaintsandconcernsimmediately,andfacilitate satisfactoryresolution.

Understandandappropriatelyusethecompanypricingsystemandpolicies.

Sellproductandplacecustomerordersincomputersystem.

Providecustomerswithproductandserviceinformation.

Upsellproductsandservices.

Transfercustomercallstoappropriatestaff.

Identify,research,andresolvecustomerissuesusingthecomputersystem.

Follow-uponcustomerinquiriesnotimmediatelyresolved.

Completecalllogsandreports.

Researchbillingissues.

Researchmisappliedpayments.

Recognize,documentandalertthesupervisoroftrendsincustomesfootfall.

Recommendprocessimprovements.

Otherdutiesasassigned.

KoylaLounge(ShishaServer)UAE(Dec2015tillDec2016)

ResponsibilitiesSettingthetable

TakinghookahanddrinksordersDeliveringHookahstotables

Deliveringagreatcustomerexperience

QualificationsAbilitytolistenandcommunicateeffectively PakistanTelecommunicationCompanyLtd,Lahore-Pakistan CustomerServiceofficer(Supervisor)(Sept2014–Sep2015) DutiesandResponsibilities:

Answerphonesandrespondtocustomerrequests.

Transfercustomercallstoappropriatestaff.

Identify,research,andresolvecustomerissuesusingthecomputersystem.

Researchbillingissues.

Researchmisappliedpayments.

Recognize,documentandalertthesupervisoroftrendsincustomercalls

Supervisetheteamof18people.

Manageagentspresenceandsolvecustomersproblemaccordingtocompanies standard

operatingprocedure.

Follow-uponcustomerinquiriesnotimmediatelyresolved.

Completecalllogsandreports.

MobilinkTelecommunications(CustomerServiceRepresentative)LahorePakistan June,2012-Aug,2014

DutiesandResponsibilities:

Acknowledgeandappropriatelygreetandassisteverycustomerinatimely manner.

Processcustomerordersinacourteous,efficientandtimelymanner.

Organizeworkflowtomeetcustomerdeadlines.

Effectivelypresentanddiscusstheproductsandservicesofthecompany.

Managetelephonecallsprofessionally,efficientlyandwithgoodcommunication skills.

Attendtocustomerquestions,complaintsandconcernsimmediately,and facilitate

satisfactoryresolution.

Understandandappropriatelyusethecompanypricingsystemandpolicies.

Answerphonesandrespondtocustomerrequests.

Sellproductandplacecustomerordersincomputersystem.

Providecustomerswithproductandserviceinformation.

Upsellproductsandservices.

Transfercustomercallstoappropriatestaff.

Identify,research,andresolvecustomerissuesusingthecomputersystem.

Follow-uponcustomerinquiriesnotimmediatelyresolved.

Completecalllogsandreports.

Researchbillingissues.

Researchmisappliedpayments.

Recognize,documentandalertthesupervisoroftrendsincustomercalls.

Recommendprocessimprovements.

Otherdutiesasassigned.

Telenor(AbacusTelecom)CustomerserviceRepresentative(June2010toJune2012) DutiesandResponsibilities:

Acknowledgeandappropriatelygreetandassisteverycustomerinatimelymanner.

Processcustomerordersinacourteous,efficientandtimelymanner.

Organizeworkflowtomeetcustomerdeadlines.

Effectivelypresentanddiscusstheproductsandservicesofthecompany.

Attendtocustomerquestions,complaintsandconcernsimmediately,andfacilitate satisfactoryresolution.

Understandandappropriatelyusethecompanypricingsystemandpolicies.

Sellproductandplacecustomerordersincomputersystem.

Providecustomerswithproductandserviceinformation.

Upsellproductsandservices.

Identify,research,andresolvecustomerissuesusingthecomputersystem.

Follow-uponcustomerinquiriesnotimmediatelyresolved.

Researchbillingissues.

Researchmisappliedpayments.

Recognize,documentandalertthesupervisoroftrendsincustomersfootfall.

Recommendprocessimprovements.

Otherdutiesasassigned.

Education.

Matric(Science)PeshawarPakistan,year2005

F.Sc(PreEngineering),PeshawarPakistan,year2007

CoreCompetencies

Communicationskills

Customerserviceorientation.

Initiative

Organizationandplanningskills

Accuracy

Reliability

Teamwork

Languagesknown: English,Urdu,Punjabi&Pashto.

PassportDetails:

PassportNo: AF4704932

PlaceofIssue:Peshawar,Pakistan.

DateofIssue:04-03-2013

DateofExpiry:03-03-2023.

References

Willbeprovidedonrequest.

Contact this candidate