Driver

Bonisiwe Marylyn Khambule

•** Thomas Street, Meredale heights

•Telephone: 073-***-****

•ID number: 821**********

•Driver’s Licence: Code B/PDP

•***********************@*****.***

Skills

•Exceptional interpersonal communication

•Effective problem solver

•Effective workflow management

•Adherence to high customer service standards

•Customer-focused

•MS Office expert

•Customer-focused

Systems

•APT

•Vision Plus

Work References

•Siphokazi Mansthe( Manager @GGC)

Tell: 063-***-****

•Mbali Makhubu(Supervisor @JDG)

Tell: 073-***-****

•Microsoft Outlook, Word and Excel

•Exceptional telephone etiquette

•Staff development

•Interpersonal and written communication

•Team liaison

•Document scanning

•Self-motivated

Work History

Go Girls logistics, Fourways, Gauteng

Driver/Administrator (1st September 2019- till this date.

Responsibility

•Loading, transporting and delivering items to clients or businesses in a safe, timely manner.

•Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct and customer is satisfy.

•Assisting with loading and unloading items from vehicle.

•Providing excellent customer service and answering, and handling complains from clients.

• Preparing reports and other documents relating to deliveries

•Maintain clean and tidy checkout

•keep report of transactions

•Scan Goods and collect payment.

•Ensuring Pricing is correct.

•Make sales referrals, cross – product and introduce new ones.

•Count sales at the end of the shifts to ensure that the amounts are correct

Planet Fitness, Sandton, Gauteng

Club Administrator (1st September 2018 –31st March 2019)

Responsibilities

•Daily reconciliation of daily banking and submission to head office and bank

•Audit of compliance on new contracts and commission allocations

•New contract process flow

•Administration of existing memberships

•Daily audits of manual processes

•Daily and weekly admin/risks reports

•Maintain the club admin fling system

•Identify, investigate and report any non-compliance to company processes

•Report directly to club manager

•Order front office supplies and keep inventory of stock

•Update calendars and schedule meetings

•Arrange travel and accommodations, and prepare vouchers

JD Group Financial Services, Ransburg, Gauteng

Trace Consultant (January 2011)

Responsibilities

•Trace over –due Furniture .accounts

•Process fraud accounts to Banks

•Assess the number of queries worked daily per Administrator

•Coordinate and track execution of SCI’s

•Ensure that good performance is recognized in the team

•Prepare Team monthly incentive criteria and pay-out.

•Provide guidance and possible resolution to outstanding queries

JD Group Financial Services, Randburg, Gauteng

Call Centre Consultant, Debit Order Division (November 2011) Promotion

Responsibilities

•Assisting branches with incoming calls on customer’s accounts

•Assisting with customer debit order arrangements and internal customers amending debit orders

•Assisting other financial institutions with regards to customers’ accounts

•Working a mailbox with queries escalated from branches

•Working accounts escalated regarding debit order complains

•Reversing/Blocking debit orders which were submitted by Branches

•Updating team’s stats for previous day on an Excel spreadsheet.

•Resolving queries logged on service desk system.

Education

High School: Allanridge High School: Matric Senior Certificate

Year: 2002

Accomplishments

•Won Best QA (Quality Assurance) agent award in 2011.

•Successfully recruited and trained 3 groups of new customer service representatives.

•conducted a number of interviews

•Documented and resolved customer care issues which led to my promotion.

Contact this candidate