SHARON DOZIER
ATHENS, GA 30606
**********@*****.***
PROFILEuj
1.More than 15 years successful experience in customer and administrative services. ten years experience in the healthcare industry. Recognized strengths in many areas, problem solving, trouble shooting, staff support and planning and implementing proactive procedures. Possess solid computer skills. Excellent working knowledge, Microsoft Word, Excel, Meditech, Clinical practices. A team player, acknowledge as "Total Quality Customer Service Professional." Proven abilities in legal, executive and administration.
SKILLS PROFILE
Background in human resources, training, safety skills, legal, administrative and health care field. Excellent experience developing and implementing a variety of programs, including those that comply with corporate, state, or federal agency guidelines and health care regulations. Experience in handling confidential paperwork. Experience in writing, proofreading and accounting.
EMPLOYMENT
St. Mary's Hospital, Athens, Georgia Oct. 07 – Present
Unit Secretary
oProvide support to the Director or the Rehabilitation Unit, Medical Director,
Nurses and Doctors.
oRecord and post information on patient's charts
oQuickly and effectively solve customer challenges
oMaintain quality control for nourishments and supplies
oTranscribes physician orders and enter orders in computer
oAttend to patients' needs, vitals, blood sugars, meals
Goodwill of North Georgia, Athens Georgia July 07 – Sept.07
Administrative Coordinator (Temporary)
oProvided career services leadership to the Directors and Vice President
oResearched, compiled and developed reports, presentations and meeting material
oMaintained accurate records in handling confidential documents
oEnsured compliance with standards of operation, policies and procedures
Premier Financial, Atlanta, Georgia January 07 – April 07
Office Coordinator
oCompleted individual and business tax return
oCompiled tax reports for business
oEffectively solve customer challenges
oAssist with the day-to-day operations
oOpening and Closing
Office of State Administrative Hearings, Atlanta, Georgia Feb. 1995 – August 06
Case Manager II
oProduced notice of hearings for assigned cases for the judges
oDetermined type of case and how an appeal was to be heard
oArranged and set-up offsite hearings
oProduced written decisions in final format
oObtained and maintained working knowledge of time standards for cases
oEntered statistical data related to case files and maintained up-to-date schedules
oResearch case law as needed to aid the Judge in making decisions in cases.
oAs staff coordinator, assisted training manager in developing training programs
oMonitored cases to be held by mediation
oLead Case Manager, monitored leave, time and completed monthly reports
oMonitored workflow to ensure all deadlines were met
EDUCATION
Dekalb College, Clarkston, Georgia Business Courses
William A Bass, Atlanta, Georgia
General Studies(Diploma)
Century 21 Real Estate, Decatur, Georgia Sales
Atlanta Area Tech, Atlanta, Georgia Accounting I,II, Income Tax,Certificate
OTHER PROFESSIONAL SKILLS
oManagement in State Government Levels I & II –Certificate
oCommunication
oProofreading
oWord, Microsoft Word
oExcel
oPowerPoint
oOutlook
oCPM(Certified Public Management)
oMeditech
oCPR
oFirst Aid Certification