Customer Service

GABRIELA PERALTA

** ****** ** *** * Whitehall, PA 18052 · +1-610-***-****

************@*******.***

EXPERIENCE

FEBRUARY 2015 – APRIL 2016

INSURANCE SPECIALIST, profamilia clinica

Communicates directly with patient’s insurance company regarding status of authorization. Verify coverage and benefit information. Communicates with patient or responsible to inform of any insurance probes or restrictions. Responds emails and calls regarding insurance coverage plans.

APRIL 2016 – NOVEMBER 2016

BILINGUAL REPRESENTATIVE, united nearshore operations

Assisting customers over emails, chats, and phone calls to submit and track their online orders. Provide information about rebates or promo that they may qualify.

NOVEMBER 2016 – APRIL 2020.

BILINGUAL REPRESENTATIVE, coworx staffing services

Process new orders for internet, phone, and television services for residentials and businesses customers. Create installations and repair appointments. Solve customer complaints regarding service quality or inconvenience with technician or retailer members.

APRIL 2020 – PRESENT.

PROBLEM SOLVER, walmart distribuation center

Manage existing, incoming, and outgoing inventories. Manages daily damage reports. Assist new associate members with training.

EDUCATION

JUNE 2017

HIGH SCHOOL DIPLOMA, william allen high school

AUGUST 2017 - APRIL 2020

COMPUTER SCIENCE A.A.S, lehigh carbon community college

SEPTEMBER 2020 – PRESENT.

SOFTWARE ENGINEERING, soutern north hampshire university

SKILLS

Spanish (native)

English (fluently)

Programming languages (HTML, CSS, C++, C#, MySQL)

MS Excel, Word and Powerpoint

Inventory Managment

Adobe Ilustrator and Photoshop

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