Public Safety Customer Service

Stephanie Lopez *** N ** ST PHOENIX, Arizona *****

PH: 480-***-****

*****************@*****.***

PROFESSIONAL SUMMARY

Outgoing Security Guard/ Customer Service Representative offering superb customer service proficiency and passion for exceeding sales and keeping everything in order.

SKILLS -Public Safety and Security -Critical Thinking -Active Listening -Monitoring -Communication and Media

EXPERIENCE-Customer and Personal Service -Speaking

-Complex Problem Solving -Time Management -Clerical

Talking Stick Resort Arena/ Chase Field - Phoenix, AZ Mar 2016- June 2019

-Create or implement security standards, policies, and procedures.

Communicate security status, updates, and actual or potential problems, using established protocols

-Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints

—Enforce safety, health, and security rules.

Customer and Personal Service -Speaking

-Complex Problem Solving -Time Management -Clerical

Arizona Science Center - Phoenix, AZ April 2017- April 2018

-Very strong customer service skills -Strong sense of professional responsibility -Offered guidance on local attractions to guests from out of town

Match Restaurant&Lounge - Phoenix, AZ April 2018 - May 2019

-Greeting customers with a smile, welcoming them to the establishment -Taking down reservations

-Cleaning and removing the trolleys/trays from guest rooms and corridor

-Checking on customers to ensure that they are enjoying their meals and take action to correct any problems

Bosa Donuts - Phoenix, AZ May 2019 - August 2020

-Making sure the customer’s needs are met in a manner that reflects positively on the company

-Communicated clearly and positively with coworkers and management

-Maintained high standards of customer service during high-volume, fast-paced operations

Education High School Diploma Camelback High School - Phoenix, AZ

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