Freelance Writer
Resume:
M O N I Q U E C. H E N D R I X
Bachelor’s Degree
T e c h n i c a l C o m m u n i c a t i o n s - U s e r E x p e r i e n c e
Arizona State University
Exp Grad: 2023
*.***********@*****.***
Houston, TX, 77084
E D U C A T I O N
Claims Analyst II
A L L S T A T E / A UG 2019 – P R E S E N T
• Maintained a 20% comparative negligence monthly average for over a year, saving the company an average of $40,000 a month.
• From October 2019 to October 2020, lead as the main contact for the Houston MCO (Market Claim Office) for the Digital Claim Payment (DCP) Project.
• Prepared SWOT analysis for the Texas Claims Service Area, proposed plans, and corrective actions to the senior leadership team to ensure implementation.
• Coordinated with the claims department to support in fulfilling corporate objectives as well as departmental objectives.
• Embraced chance, maintaining an open mind and adaptability in the face of ambiguity and change as the auto insurance industry is ever changing.
• Lead, developed, and motivated team members to reach ultimate performance, and achieve Department and Corporate objectives.
• From November 2019-August 2020, assisted the project team associated with the UAT (User Acceptance Testing) for NextGen.
Freelance Ghostwriter
U N D E V I A T I N G A U T E U R / M A Y 2 0 1 5 - P R E S E N T
• Successfully managed multiple clients timely and continually via Upwork.
• Worked with remote clients both nationally and internationally to increase traffic an average of 10%–20% per month.
• Worked to deliver interesting and innovative blog content on a weekly basis.
• Performed interviews and compiled data in an organized way
• Experience writing SEO-optimized content for multiple clients.
• Worked on staff from August 15,2015 to December 20, 2015, as the primary writer to assist in the corrections and project goals for the new curriculum for the Lakewood Church Kid’s Life Ministry
• Successfully completed an eight-lesson curriculum for 1st through 4th grade children ahead of the proposed project end date.
Claims Analyst I
G E I C O / J A N 2016 – M A R 2019
• Conducted thorough investigations to identify and classify damages for customer claims.
• Evaluated original investigation reports and documents to resolve secondary concerns.
• Reviewed and determined liability on claims with no third-party injuries. Strategic Thinking
Communication
Content Writing
Research
Able to Work Under Pressure
Conflict Management
Data Analysis
Process Improvement
Stakeholder Management
Scheduling and Planning
Process Development
C O R E C O M P E T E N C I E S
P R O F E S S I O N A L E X P E R I E N C E
Certified Associate in Project Management
P r o j e c t M a n a g e m e n t I n s t i t u t e C r e d e n t i a l N u m b e r : 2 9 8 0 6 9 8
February 2021
Certified Project Management Institute Member
P r o j e c t M a n a g e m e n t I n s t i t u t e M e m b e r N u m b e r : 6 1 1 5 2 7 5
January 2021
Product Management Certification
Applied Scrum for Agile Project Management
U n i v e r s i t y o f M a r y l a n d
2020
P R O F E S S I O N A L
D E V E L O P M E N T
C O N T A C T P R O F E S S I O N A L O B J E C T I V E Fast, engaging, proficient freelance writer with 6+ years of experience. Skilled in content writing, collaborating with others, and working under pressure. Seeking to to be hired as a Freelance Copywriter with an innovative employer. Preferably, a position that has opportunities for advancement with demonstrated excellence. P R O F E S S I O N A L W R I T E R
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