Delivery Manager Windows Server
Resume:
VIJAY P A
SENIOR MANAGER – OPERATIONS & SERVICE DELIVERY
Address: B404, S&S Sarvam Apartments,
*** **** ****** ****, ************, Chennai, India - 600100.
E-Mail ID: ***********@*****.***, Mobile: +91-994*******
(A highly skilled Service Delivery Manager with 20+ years of experience in Planning, implementing IT infrastructure, Data Centre Operations, Incident, Change and Problem Management.)
Profile Summary:
Tech-savvy professional with extensive experience of over 20 years in executing defining / delivering IT strategies
Expertise in driving designing and implementing IT infrastructure as per the requirements.
Assisting to implement service methodologies including but not limited to, incident management, problem management, change management, capacity management, etc.
Excellent communication and interpersonal skills and ability to manage multiple projects.
Strategic Planning ● Client Relationship ● SLA Compliance ● Leadership & Management ● Decision Making ● Critical Thinking ● Network infrastructure ● Storage infrastructure ● Project Management ● Cloud Computing ● Cloud Security ● Problem Solving
VMware vSphere 4.1, ● Windows Servers ● Windows OS families ● UNIX flavors ● Service Desk Tools ● Remedy ● iTOP ● Various Monitoring Tools ● Remote Tools ● Batch & Unix Shell Scripting
SENIOR MANAGER OPERATIONS & SERVICE DELIVERY Jul 2018 – Present
Precision Infomatic (M) Private Ltd, Chennai, India
(Website: https://www.precisionit.co.in/)
Precision Infomatic provides IT Infrastructure Management Services, Biometric, IoT, Cloud and IT System Integration solutions. This company was established in 1996.
Responsibilities:
Achieving the best delivery of services to the customers as a Service Delivery Manager.
Managed day-to-day 24 /7 operations, in the area of Servers, infrastructure networks and Cloud infra to exceptional levels of service in excess of business expectations. Managing processes to ensure optimum results.
Successfully providing end-to-end delivery of infra services to various clients. Managing Major incidents like Ransomware attack/ DB server outages / major changes and server migrations / Network outages.
Providing both strategic and Tactical support to the concerned departments. Providing innovative expertise, consulting, design, implementation and leadership.
Planning & implementing process in operations management.
Effectively managing Data Centre Operations end to end and ensure 99.99% uptime with achieving committed SLA.
Handling Information Technology teams like Windows, VMware, Linux, Network, database, cloud and SME.
Ensures that systems, processes and methodologies as specified are followed to effective monitoring, control and support of service delivery; delivering reports to an agreed schedule or on request.
Steering and piloting day-to-day client interaction and also train them sometime on the products/solutions.
Defining the requirements and plan project lifecycle deployment, resources and schedule for project implementation, schedule timely deliverables.
Managing/handling Incident Management, Change Management, Problem Management, and Patch Management for DC Activity.
Steering a team of 40 engineers in various domains.
Defining the requirements and plan project lifecycle deployment, resources and schedule for project implementation, schedule timely deliverables.
Driving the AWS implementation and service delivery to various customers.
TEAM LEAD (IT Infrastructure) Jan 2009 - Aug 2017
VLS Global Logistics Private Ltd, (Vanguard Logistics USA.), Chennai, India
Web Link
Responsibilities:
Dexterously managing the 24/7 NOC team which involves in proactive monitoring & management of global IT Infrastructure, which includes Support / Application servers with hardware like Intel, Sun, IBM Blade, Citrix, VMware servers and MPLS networks using various tools.
Successfully piloting an Incident Response Team.
Accountable for following up the helpdesk, DB and technical teams throughout the life cycle of the incident.
Following up done on incidents with vendors like Verizon / AT&T, Sprint etc. MPLS Circuit and interface level analysis for network utilization and generating reports.
Involved in implementation of ITIL process on service delivery, Problem & Availability management.
IT SUPPORT ENGINEER Apr 2007 – Dec 2008
Maples ESM Technologies, Chennai, India
Web Link
Maples ESM, client base spans from manufacturing and logistics to software application development companies. Services include IT Infrastructure Management (ESM) and Enterprise Application Development ably supported by our training division that evolves professionals in the fields of Programming, Networking and Database Administration.
Responsibilities:
Delegated to Vanguard Logistic Services. Involved in planning and setup of Technology Resource Centre in India which has RIMM (NOC), IT infra and Development environments.
Looked after the RIMM team, ensuring to meet the SLA. 24/7 proactive monitoring & managing the IT resources.
Supported helpdesk and accrued out the simplifications using Dos/Unix scripting.
Accountable for planning new technologies to improve performance of the IT resources. Accountable for Notifying, escalating and tracking of the Applications, Networks, Servers, Data base & Telecom, related issues.
SENIOR SYSTEM ENGINEER May 2004 – Mar 2007
Arcus InfoTech Private Ltd, Chennai, India
Website: https://www.arcusinfotech.com/
Responsibilities:
Looked after the internal IT infrastructure and external customers. Installing, Configuring, administering, monitoring, debugging and tuning of Servers, PCs, OS, Software and networks.
Managed the facility with performance tuning and ensuring the quality of services at any point.
Post Graduate Diploma in Computer Applications, SSI, Chennai, India, 1997
Diploma in Electronics & Communication Engineering,
Directorate of Technical Education, India, 1995 (http://www.tndte.gov.in/site/)
Certifications:
Certified in ITIL V3
VMware Certified Professional 4.1
Windows Server Administration
Nationality: Indian Citizen Date of Birth: 13-May-1974 Marital Status: Married
Languages: Tamil & English (RWS)
CORE COMPETENCIES
TECHNICAL SKILLS
PROFESSIONAL EXPERIENCE
EDUCATION AND CREDENTIALS
ADDITIONAL INFORMATION
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