Center Representative Supervisor

Kaileigh Cano

********.****@*****.*** 765-***-**** Lancaster, CA

Active listener with over 5 years of experience in customer service and a passion for communicating product benefits to create solutions that meet and exceed the customers’ needs. Career supported by an Associate of Science in Business Administration, College of the Canyons, Santa Clarita, CA

EXPERIENCE

Full-time Student - College of the Canyons 11/2018 to Present

Santa Clarita, CA

Work Center Supervisor – U.S. Navy 11/2014 to 11/2018

Various Locations

Determined schedules and assignments for work activities for a team of 4 based on work priority, quantity of equipment, and skill of personnel

Inspected and monitored work areas, examined tools and equipment, and provided employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules

Managed tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions

Maintained weapons qualifications database consisting of 237 personnel records to ensure mission readiness for deployment

Shift Leader – DIY Group Inc. 02/2014 to 11/2014

Muncie, IN

Examined and inspected stock items for wear or defects, reporting any damage to supervisors

Packed, sealed, and labeled materials for shipping

Delivery Driver – Pizza King 06/2013 to 02/2014

Selma, IN

Answered telephones promptly, prepared food items per established recipes and menus, and delivered orders in a safe and timely manner

Call-center Representative – Lifetouch National Contact Center 08/2012 to 06/2013

Muncie, IN

Listens attentively to clients’ needs in order to resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, and schedule appointments

Delivery Driver – Pizza King 06/2011 to 08/2012

Selma, IN

Answered telephones promptly, prepared food items per established recipes and menus, and delivered orders in a safe and timely manner

EDUCATION/TRAINING

Associate of Science in Business Administration - College of the Canyons, Santa Clarita, CA 2020

Expected graduation date Spring 2021

Associate of Science in Accounting – College of the Canyons, Santa Clarita, CA 2020

Expected graduation date Spring 2021

High School Diploma - Wapahani High School, Selma, IN 2012

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