S.SUBIN

Real Time Analyst-WFM

Contact

Address

Chennai, TN, 600002

Phone

979-***-****

E-mail

admvah@r.postjobfree.com

LinkedIn

https://www.linkedin.com/in/subin-s-6b9978170/

Skills

Areas of Excellence includes

Planning

Time Management

Cost prediction

Cost Management

Problem Solving

Multitasking

Languages

English

Hindi

Tamil

Malayalam

To prove myself dedicated, worthful and energetic in a progressive organization, that gives me scope to apply my knowledge and skills and to be a member of a team that dynamically works for the organizational development.

Work History

2019-12 - Current

Real Time Analyst

Amazon development center India, Chennai, TamilNadu

· To Manage Real Time SLA's

· Ensure all Client expectation related reports are managed.

· Data Analysis

· Identifying Leakage and action planning to ensure the same is not supposed to repeat in future.

· Managing Staffing Adherence and SLA's.

2016-05 - 2019-12

Lead Associate-WFM

IGT Solutions Pvt. Ltd, Chennai, Tamil Nadu

· To Manage Real Time SLA's

· Ensure all Client expectation related reports are managed.

· Data Analysis

· Identifying Leakage and action planning to ensure the same is not supposed to repeat in future.

· Managing and grooming Team Members

· Managing Staffing Adherence and SLA's.

2013-09 - 2016-04

Event Manager

F5 Venture, Chennai, Tamil Nadu

●Brainstorming and implementing event plans and concepts.

●Handling budgeting and invoicing.

●Liaising and negotiating with vendors.

●Negotiating sponsorship deals.

●Handling logistics.

●Updating senior management.

●Managing branding and communication.

●Developing event feedback surveys.

●Obtaining permits.

●Handling post-event reports.

Education

2013-06 - 2016-05

Bachelor of Arts: Business Economics

D.G.Vaishnava College - Arumbakkam

2012-04 - 2013-04

12th Grade: Commerce

Kendriya Vidyalaya Island Grounds - Chennai

2010-04 - 2011-04

10th Grade

Kendriya Vidyalaya Island Grounds - Pallavan Salai,chennai

Certifications

• Creating Bespoke Data Visualizations in Tableau (Udemy).

IT Skills

· MS Office (Intermediate)

· Having Good knowledge on CMS Avaya R18 (WFM Tool)

· Having Good Knowledge in Tableau.

. CSSM & SM (Amazon Wfm tools)

Personal Skills

●Initiative and drive for success

●Good ability to work in a team

●Good interpersonal skills

●Inquisitive for learning

●Self-motivator

●Honesty

●Hard working

Declaration

The above mentioned information is true and correct to the best of my knowledge and I am looking forward to work in your esteemed company.

S.Subin

.

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