Customer Experience Associate, TD

Danny Son

* ********* *** ***** ****, Toronto, ON, M2N 7A1 Tel: 647-***-**** Email: admv9z@r.postjobfree.com

EDUCATION

Ryerson University

****-*******

Bachelor of Commerce in Ted Rogers School of Management

2012-2016

Denis Morris High School

AWARDS

Ontario Scholar Award (2016)

Denis Morris High School Honor roll (2016)

Niagara Korean Presbyterian Church Volunteer Award (2016) for obtaining the highest volunteer hours in Korean community in 2016

GLO-BUS business simulation strategy competition industry champion (2017)

Employment

July 2019 - Current

Starbucks (Royal Bank Plaza Concourse)

Barista

Located at Union station Toronto, worked at one of the busiest Starbucks locations in Canada.

Prioritized providing customers with positive store experience by connecting with each customer daily.

Learned to work in a large unit with more than 18 people on floor through communication and teamwork.

COMMUNITY

INVOLVEMENT

Sept 2017-current

Sept 2018-Current

June 1, 2018

SKILLS

Ryerson University Korean Students Association

Founder/Marketing Director

Founded the student networking club through the Ryerson Student Union

Created all required documents such as, the constitution, and registration form.

Took charge of Marketing due to strong back ground of network among Korean people in Toronto

Designed event advertisements, and managed social media accounts

Set up and attended meetings with other student groups for collaboration

Ted Rogers Korean Students Society

Founder/President

Founded the student group with Korean professors at Ted Rogers School of Management

Created all required documents for club foundation

As president, took charge of controlling all activities in the club

Mainly managed financing and recruiting.

Organized future events calculating all costs, estimating number of guests, and developing marketing plans.

Forum: “Complex Trade Triangle: Canada, China and the United States “

Volunteer

Welcomed forum attendees at the front desk, and allocated seating arrangements.

Set up and organized the venue in consideration of efficient use of space and routing.

Collaborated with team members to organize event setup in time.

Serviced English speaking guests who needed assistance during the event.

Language

Fluent in English and Korean

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