Support Manager Broadridge
Resume:
Pete Dominguez
**************@*****.***
Management
Overview Resourceful and highly motivated professional with over 18 years of management experience. Proficient with keen business acumen to ensure system integrity and performance while minimizing downtime. Well-earned reputation for assuming project ownership through successful completion and providing superior service. A professional with excellent communication and leadership skills who solves problems and rarely escalates issues. Proactive self-starter known to initiate process and system improvements to increase stability and staff productivity. Bilingual in Spanish and English.
Managing teams of over 30 associates and processing day-to-day workflow for internal & external clients
Excellent interpersonal, collaboration, and time management skills
Extensive knowledge of the principles, methods, processes, and printing equipment
Considerable knowledge of paper stocks, print supplies and materials used in printing industry
Skilled in planning, assigning, and supervising the work of employees
Ability to maintain adequate accounting and inventory control records and preparing various operational and fiscal reports
Establishing and maintaining effective working relationships with faculty members, administrative officials, employees and external clients Professional Experience
Keller Williams Realty Tenafly, NJ January 2015 -Present Sales Associate (Realtor)
•Prepare documents such as representation contracts, purchase agreements, closing statements, and leases
•Compared properties with similar properties that had recently sold to determine competitive market prices
•Interviewed clients to determine what kinds of properties they were seeking and generated lists meeting those requirements from available properties
•Generating leads through various marketing campaigns, like phone calls, email, and online ads
•Negotiating deals between buyers and sellers that can also lead to the need to resolve conflicts
•Holding open houses as well as escorting potential buyers to properties that match their needs
•Consistently keeping up to date with the local and national real estate market trends
•Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting based on current market conditions
•Establishing and maintaining relationships with various vendors and clients in the industry Broadridge Financial Solutions Secaucus, NJ April 2009-March 2014 Print Supervisor
•Delegated workflow to operators to process jobs in a timely manner in order to meet the SLA required by the clients
•Supervised employees during day-to-day duties to ensure that their work was being done in a timely and productive manner; duties included planning, assigning, scheduling, organizing, directing, reviewing work and training personnel
•Coordinated jobs with other production areas for our clients to meet their deadlines
•Insured adequate supplies are available to accomplish various jobs and limit downtime
•Monitored and inspected the print jobs and reprinted jobs if needed to insure quality and compliance with job standards
•Maintained vendor relationships with major service providers including Ricoh, Xerox, and OCE. Responsibilities included monthly review of printer downtime
•Maintained good customer relations with internal and external clients AXA Technology Services Leonia, NJ October 2003-March 2009 Support Manager
•Managed over 30 associates throughout different divisions, Mail Distribution, Telecom Support, Print Operations, Mainframe Operations on multiple shifts and managed remote print center
•Facilitated the day-to-day functions of the distribution center, including sorting reports, preparing outgoing mail and distributing letters and packages as needed. Communicated with outside vendors about scheduling shipments and deliveries and ordering supplies
•Supervised the work of the Telecommunications Technicians and Telecommunications Coordinators. Provided telecommunications systems and equipment, installation, maintenance, and operations for internal and clients. Performed other duties as assigned
•Coordinated all printing functions, schedules, and workflow of the department while controlling the quality of delivered products to internal and external clients. Managed print operators on all shifts to ensure that all duties and responsibilities were met
•Oversaw mainframe operators on multiple shifts. Provided them with all the tools that were needed to be able to perform their job in a timely and professional manner. Worked closely with shift supervisors in order to keep a clear communication and understanding of the work being done during their shifts
•Maintained supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to required departments.
•Created change management tickets, incident and problem management reports.
•Provided call center support to all field agencies. Software Warehouse Management System (WMS), FileMaker Pro (FMP), MS Word, MS Excel, MS Power Point, MS Outlook, ETime, Oracle
Awards US Quality Award in 2008 for providing incentives to steer clients to electronic billings & documents Education Saint Peter’s University, Jersey City, NJ Bachelor of Science Degree, 1994
Business Management
Interests Being an Assistant Coach for Youth Baseball, Basketball, and Flag Football for recreational leagues
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