Member Services Production Associate
Resume:
Ashfiera M. Cain
Sandy Springs, GA 30350
************@*****.***
PROFESSIONAL PROFILE
Dedicated, resourceful, and goal-driven aspiring educator with a solid commitment to the social and academic growth and development of every child. Accommodating and versatile individual with the talent to develop inspiring hands-on lessons that will capture a child's imagination and breed success. Superior interpersonal and communication skills to foster meaningful relationships with students, staff, and parents. Demonstrated ability to consistently individualize instruction based on student's needs and interests. Committed to professional ethics, standards of practice, and the care and education of young children. TEACHING PHILOSOPHY
In the field of early childhood education, I hold a certain set of beliefs when it comes to the care and education of young children. I believe that children are capable and competent, have absorbent minds and take in what they learn through their play experiences. Children are curious, full of wonder and need to explore to discover and learn. As educators, we need to allow for children to have endless opportunities to explore and experiment with activities so that they can learn through their many experiences. It is important for activities to be open ended, process oriented, developmentally appropriate and relate to the children’s interests. Children also require respect and for adults to show caring and compassion as well as develop healthy relationships so that they can become emotionally stable. Finally, children’s basic needs have to be met in order for them to be capable of learning.
EDUCATION
Aveda Arts & Science Institute
Atlanta, Ga
Bachelor’s Degree: Master Cosmetologist
Completion: Nov. 2021
Hinds Community College (Completion Aug.2019)
Jackson, MS
Associate of Arts Degree: General Studies (Early childhood Education) Provine High School (Completion 2010)
CAREER HISTORY
Dillards Retail/ Jackson, Ms 2015- 2017
Serving customers dealing with customer queries and complaints, handling payments. displaying products, helping with special promotions, ordering stock, and overseeing deliveries.
Dazzling Touch Salon/ Jackson,Ms (Licensed braider) 2016-2018 Multifaceted skills, braiding. maintaining supplies by checking stock; anticipating needs; placing orders; verifying receipts, shampooing, conditioning clients hair, and applying treatments.
Magnolia Federal Credit Union/Jackson, MS 2014-2019 Member Services Representative
Assisted customers on a daily basis with their accounts while providing exceptional customer service. Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit cards, and loans. Managed personal goals by achieving 100% on customer service surveys and referral production. Promoted the benefits of products in order to build a better relationship with customers and match them with a product based on their own individual needs.
Nissan/Canton, MS 2013-2014
Production Associate
Performed all duties required for quality assurance of a fully assembled vehicle in light repair. Responsibilities involved tasks such as installing, mounting, fastening, aligning, wiring, connecting, soldering, and shaping various product parts. Maintained a minimum number of defects to ensure the quality of Nissan vehicles. Responsible for installing parts including front end modules, lights, batteries, and fuel tubes. Ensured placement of parts in fixtures, packing parts in shipping containers, placing parts on belts & conveyors, and retrieval of parts from machines to storage fixtures. Efficiently completed all job requirements to minimize downtime and improve quality. Xerox/Madison, MS 2012-2013
Customer Service Representative
Answered, screened, and processed over 200 calls daily using a call management system and web-based communications. Improved call management database efficiency by changing and updating contact information. Performed quality assurance and reported incidents/errors to Supervisor. Trained new employees to incorporate an efficient screening process. Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment. Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.
TECHNICAL SKILLS
Microsoft Office Word, Excel, Outlook, and PowerPoint.
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