Confirmations and Processing Clerk, Customer Service Advisor
Resume:
Curriculum Vitae of Delarno Petersen
**D Johnvlei Walk
Hanover Park
7780
***************@*****.***
"I am Passionate about making a difference in any workplace environment – offering a high energy drive and the ability to operate effectively and efficiently."
Quick Synopsis
Providing Assistance in Administration and Customer Service at Logistics and Warehousing Level
Knowledge and Expertise. Providing Customer Service at BPO/Domestic and Processing & Confirmations at a Contact Centre.
Qualifications: Matric Certificate Completed
Recent Positions Held.: Customer Service Advisor. Tenacity Financial Services
Processing & Confirmations Clerk Tenacity Financial Services
Senior Customer Service Advisor WNS Global Services (BPO)
Returns Clerk Juta and Company Subscriptions and Filing Clerk Booksite Afrika
I've been privileged to have gained experienced by the positions held – formulating assistance and experience and ensuring compliance."
—Personal Comment
Personal Details
Date of birth : 05 June 1989
ID. Number : 890-***-**** 080
Marital Status : Single
Nationality : South African
Linguistic Abilities : Afrikaans 1st and English 2nd
Health : Excellent (non-smoker)
Education
National Senior Certificate – Matric (Grade 12)
Crystal Senior Secondary School
Hanover Park
Career Capabilities and Competencies
Telephone Skills and Etiquette
Data Capturing and File Management
Inventory and Stock Control
Computer Literacy
Picking, Packing and Dispatch
Retail Orientated
Good interpersonal and communication skills
Ability to work under pressure
Ability to use initiative when needed
Able to think independently
Results orientated
Deal with conflict
Think creatively
Willingness to learn
Attention to detail.
Career History
Customer Service Advisor
Tenacity Financial Services
October 2020 – Currently
Job Overview
Duties:
Ensure continuity of service delivery by answering all incoming and internally transferred calls professionally.
Liaise with clients telephonically assisting customers with their queries and complaints.
Escalate complaints/possible complaints to the Team leader, Supervisor, Manager without delay.
Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality.
First call resolution - Meet and exceed the customers’ expectations - Deliver a quality service to all customers to ensure customer and client satisfaction.
Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives.
Other : Setting Up Debit Orders
Sending Monthly Statements
Opening and Closing of Account
Blocking and Unblocking of Accounts
Account Application Status Checks
Processing & Confirmations Clerk
Tenacity Financial Services
March 2020 – October 2020
Job Overview
Duties:
Enters applicant and account data by inputting alphabetic and numeric information on keyboard. .
Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data.
Combines data from both systems when account information is incomplete.
Communicate with Applicant via telephone or email when customer did not fill in all the required information on the Application Form.
Call employer to verify/confirm applicant’s employment information.
Peruse all required documents(bank statements, ID Copy and/or pay slips) thoroughly to ensure there is no fraudulent activity.
Ensure that workload in queues are actioned timeously.
Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality.
Ensure that applicant’s documents (ID Copy, bank statements and or pay slips) are archived in the correct drives.
Maintains operations by following policies and procedures and reporting needed changes.
Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives.
Contributes to team effort by accomplishing related results as needed.
Senior Customer Service Advisor
WNS Global Services (BPO)
British Gas Campaign – Credit Billing Department
October 2019 – March 2020
Job Overview
Duties:
Ensure continuity of service delivery by answering all incoming and internally transferred calls professionally.
Liaise with clients telephonically assisting customers with their queries and complaints.
Escalate complaints/possible complaints to the Team leader, Supervisor, Manager without delay.
Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality.
First call resolution - Meet and exceed the customers’ expectations - Deliver a quality service to all customers to ensure customer and client satisfaction.
Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives.
Other : Billing of Customers ‘ Account. Reversal of Incorrect Billing of Customers’ Account.
Set Up Payment Plans
Raise Complaints, Tasks and Enquiries on System (Agent Workbench)
SAP related task
Upsell, Market and Promote Products
Subscriptions and Filing Clerk
Booksite Afrika Distribution Centre
September 2016 – September 2019
Job Overview
Duties:
Print invoices and labels for subscriptions
Data Capturing & General admin duties and reports
File Management & Update and Compile Law Files.
Liasing with courier and customers telephonically and email.
Packaging, picking, checking and returning of goods
Manage data entry procedure relevant to order picking and delivery reports.
Update and maintain information on computer systems and in archives.
Returns Clerk
Juta and Company Ltd Distribution Centre
May 2013 – August 2016
Job Overview
Duties
Data Capturing
File Management
Sorting and Sending of mail
Liasing with courier and customers telephonically and email.
Packaging, picking, checking and returning of goods
Process Credits and Claims for returned goods.
Place incoming items in the inventory
Manage data entry procedure relevant to order picking and delivery reports.
Update and maintain information on computer systems and in archives.
Stock taking and perpetual counts.
Label products according to name and ISBN/barcode
Trainee Assistant Grocery Controller/Cashier
Fruit and Veg City – Roeland Street Cape Town
February 2012 – March 2013
Job Overview
Duties
Receive payment by cash, check, credit cards or vouchers.
Greet customers entering establishments.
Count money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Sorting the grocery items and assigning them with relevant labels and price tags.
Stacking the goods in an organized manner in the store shelves.
Keeping track of the shelf life of goods.
Maintaining regular inventory counts and keeping record of the grocery inventory.
Computer literacy
MS Excel
MS Outlook
MS Word
REFERENCES
Tenacity Financial Services WNS Global Services
Babalwa Foloshe Leache Lindeboom
Booksite Afrika Juta and Company
Bernice Adams Caron Bell
Fruit and Veg City
Raquelle van Graan
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