SACHIN

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F-004 LALBAUG CHA RAJA CHS, GANESH

NAGAR LALBAUG

MUMBAI, MAHARASHTRA

Summary Experienced Solution Architect with 14 years of experience on Enterprise Management Solutions for Global Companies. Have managed multiple Roles like Project Manager, Solution Architect and Technical Lead for EMS tools implementation. Experience

Lead Consultant

Infosys • Pune, Maharashtra

08/2015 - Present

Providing Business/Technical solution to Customers for their diverse requirements on IT Service Management Solution Delivering, Solutions Building, RFP / RFI / RFQ’s responses, POC’s, Demos.

Responsible for designing and implementing Application performance, Infrastructure, Network monitoring using industry EMS tools.

Gather and analyze requirements to define enterprise monitoring solutions, To-be process maps and solution design deliverables.

Mentor and lead the team in configuring the solution in line with the Design documents; design a solution in line with client requirement.

Resolve escalated issues that team is unable to resolve and communicate with clients. Instrumentation of JAVA, Dot Net AppDynamics agents for Application Performance Management.

Interacting with stakeholders and showcase capabilities of AppDynamics. Implement End User Monitoring for Browser and Mobile User. Creation of Custom dashboards as per requirement.

Design Business Journey Flow maps as well as Business IQ dashboards using Analytics. Define Heath Rules and Policies for alert configuration. Design strategies to monitor Public and Private cloud applications using AppDynamics. Senior Consultant

Capgemini • MUMBAI, MAHARASHTRA

04/2013 - 09/2015

Understand network monitoring requirement from different clients, provide network monitoring solution.

Implement CA tools various regions of Capgemini as well as client Data centers. Provide On call support escalations for the tools (CA Spectrum, eHealth) for various clients globally.

Worked on the projects and the new implementation. Applying the application related patches on time to time basis. Integration of the monitoring tool with Ticketing tool(Remedy). Worked on the assigned work orders on day to day basis. Configured automation of backup for the tools.

Senior Systems Specialist

Fiserv • Pune, Maharashtra

07/2010 - 04/2013

Provide On call support escalations for the tools (CA NSM, Spectrum, eHealth, Sysedge, Virtual Assurance, Wily, HP Sitescope) installed in Fiserv. Worked on the projects and the new implementation. Applying the application related patches on time to time basis. Integration of the monitoring tool with Ticketing tool (Remedy). Worked on the assigned work orders on day to day basis. Configured automation of backup for the tools.

Handling Change management, problem management as per the ITIL process. Senior Engineer

Wipro Infotech Ltd • Pune, Maharashtra

06/2009 - 07/2010

Administrating of CA NSM r11.2,UMP & UME setup.

Upgrading the version of the CA products .

Administrating CA Spectrum & ehealth.

Applying the application releated pacthes.

Defining the message records as per business requirement like Email alerts, ServiceDesk Tickets & SMS.

Configuration/publishing of reports in NSM, Spectrum & ehealth as per business requirement. Monitoring of backups.

Troubleshooting of all basis problems/issues related to NSM,Spectrum & eHealth. Discovery of New device in Spectrum,NSM & eHealth. Senior Customer Engineer

HCL Infosystems • Mumbai, MAHARASHTRA

09/2007 - 06/2009

Discuss & confirm pre-requisites: CA Servers, Managed Servers, Managed Network environment, Access

Obtain required site-specific configuration inputs for solution implementation Implementing the Spectrum & eHealth for efficient management of network and to ensure minimum downtime of network and to generate the SLA reports and for various types of reporting.

Implementing the Unicenter Desktop Management for effective management of Desktops which include Asset Management, Software Delivery. Implementing the Unicenter Patch Management to deploy the patches for users from central location.

Executive

Rolta • MUMBAI, MAHARASHTRA

02/2006 - 09/2007

Implementing the Spectrum & eHealth for efficient management of network and to ensure minimum downtime of network and to generate the SLA reports and for various types of reporting.

Implementing the Unicenter Desktop Management for effective management of Desktops which include Asset Management, Software Delivery. Implementing the Unicenter Patch Management to deploy the patches for users from central location.

Implementation & configuration of firewalls based on windows and Linux.Administration Monitoring and trouble shooting of SMTP, POP3, LDAP, DNS, WEB, and FTP server

(Roltanet.com).

Administration of corporate mail server (Qmail).

Part of core team involved in in-house projects for network/system management Evaluation & Implementation of various open source products for better management of Data center servers and network infrastructure.

Maintenance & Configuration of LAN using Intel switches Skills

Certifications

AppDynamics Certified Associate Administrator

AppDynamics Certified Performace Analyst

AppDynamics Certified Implementation Professional

ITIL Foundation version 3 certified

CA Spectrum

CA eHealth

Education

Bachelor of Engineering

Tatyasaheb Kore Institute of Engineering and Technology • Kolhapur, Maharashtra 07/2005

67%

Appdynamics Microsoft Azure

Linux Project Management

ITIL Agile

Cloud Computing CA Spectrum

CA eHealth HP Sitescope

Dynatrace Networking

Solarwinds CA APM

CA PC CA NFA

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